Senior Dynamics 365 CRM Analyst - Global Projects

Oxydata Software; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A Malaysian IT company is seeking a Senior Business Analyst specializing in Dynamics 365 CRM to collaborate with stakeholders and develop functional specifications. The candidate will manage JIRA tickets, align business requirements with IT teams, and ensure seamless system integration for CRM projects. Interested applicants should have strong experience in requirements gathering, FSD writing, and cross-functional collaboration. Competitive above-market salaries and exposure to international projects are offered.

Benefits

Competitive above-market salary

High-tech, collaborative environment

Exposure to international projects

Medical & hospitalization coverage

Responsibilities

• Collaborate with stakeholders to gather and document business requirements for Dynamics 365 CRM.
• Write comprehensive Functional Specification Documents to guide development teams.
• Apply functional knowledge of Microsoft Dynamics 365 in customer service.
• Work closely with IT and operations to align business requirements.
• Manage and prioritize JIRA tickets for project tasks.
• Facilitate stakeholder communication for project clarity.

Skills

Business requirements gathering

Writing Functional Specification Documents

Dynamics 365 CRM knowledge

Cross-functional collaboration

JIRA triage and ticket management

Job description

A Malaysian IT company is seeking a Senior Business Analyst specializing in Dynamics 365 CRM to collaborate with stakeholders and develop functional specifications. The candidate will manage JIRA tickets, align business requirements with IT teams, and ensure seamless system integration for CRM projects. Interested applicants should have strong experience in requirements gathering, FSD writing, and cross-functional collaboration. Competitive above-market salaries and exposure to international projects are offered.