Senior Director, Operations

Quintus Search; Kuala Lumpur; On-site; MYR 360,000 - 540,000; Full time

Job summary

A leading global restaurant chain is looking for a Senior Director of Operations in Kuala Lumpur. This role involves overseeing all operational aspects, formulating strategic goals, and ensuring compliance with corporate standards. The ideal candidate should have 10–15 years of experience in the fast food or restaurant industry, with a strong background in P&L management and people management. Excellent problem-solving and communication skills are essential for success in this role.

Qualifications

• Minimum 10-15 years working experience in the fast food, QSRs, casual restaurants, or retail chains.
• Minimum 5 years solid business experience in managing sizeable F&B operations.
• Proven experience in P&L management, strategic planning, and people management.
• Strong problem solving, analytical and communication skills.

Responsibilities

• Oversees all operational aspects of company strategy.
• Defines, implements, and revises operational policies and guidelines.
• Acts as the main adviser on operational functions.
• Direct and motivate operations staff and ensure training to required standards.
• Plan, develop and implement short- and long-term strategic plans; drive sales and profits.
• Improve financial performance through sound operational practices and a well-managed team.
• Ensure restaurants comply with HQ standards, policies and values to protect the brand.
• Perform additional duties as assigned by management.

Skills

Problem solving

Analytical skills

Communication skills

People management

Problem solving

Analytical skills

Communication skills

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About the job Senior Director, Operations

Our client is an American fast food restaurant chain with close to 100 outlets in Malaysia.

Senior Director, Operations

Reporting to the General Manager, you will be responsible for structuring, leading and overseeing the Operations and Training departments into a cohesive unit poised for excellence.

Key responsibilities:-

• Oversees all operational aspects of company strategy, helps set strategic goals and is responsible for the flow of information to management.
• Define, implement and revise operational policies and guidelines for the organisation.
• Act as the company's main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its competitive position.
• Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard.
• Plan, Develop and Implement effective short and long-term strategic plans, and lead efforts to achieve sales and profit targets.
• Drive the operations financial performance through sound operational practices carried out by a well-managed, trained and supervised team.
• Implements policies and procedures that improve operational effectiveness and maximizes long-term store performance.
• Protects the brand by ensuring that restaurants are in compliance with HQ standards, policies, and values.
• Performs any other duties as entrusted by your superior and/or any other representative as assigned by the Management from the time to time.

Requirements:-

• Minimum 10-15 years working experience in the fast food, QSRs, casual restaurants, retail chains, food and beverage franchises industry.
• Minimum 5 years solid business experience in managing a sizeable F&B operations. Proven experience in P&L management, strategic planning, operation management, people management.
• Problem solving, analytical, communication skills.