Senior Customer Service Lead – MRO & Repair

Pratt & Whitney; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aerospace company is seeking a Customer Service Representative based in Klang City, Malaysia. This role includes interfacing with customers, handling repair orders and ensuring compliance with commercial policies. Suitable candidates should have a degree in Business Administration, 5-7 years of customer service experience, and proficiency in MS Office and SAP. Good communication skills in English are necessary. Join a company dedicated to equal employment opportunities.

Qualifications

• Min 5-7 years of similar working experience in Customer Service.
• Ability to read technical documents (service reports, manuals, quotations).
• Familiarity with maintenance certifications and quality standards.

Responsibilities

• Interface between customers and repair organization.
• Implement commercial policies to ensure efficient service.
• Update customers on the status of their repair orders.
• Coordinate continual improvement activities for customer satisfaction.

Skills

Customer service experience

Proficient in MS Office

Good interpersonal and communication skills

Fluent in written and oral English

Understanding of MRO processes

Education

Degree/Diploma in Business Administration or related

Tools

SAP

Job description

A leading aerospace company is seeking a Customer Service Representative based in Klang City, Malaysia. This role includes interfacing with customers, handling repair orders and ensuring compliance with commercial policies. Suitable candidates should have a degree in Business Administration, 5-7 years of customer service experience, and proficiency in MS Office and SAP. Good communication skills in English are necessary. Join a company dedicated to equal employment opportunities.