Senior Customer Service Executive

Milkyway International Chemical Supply Chain Pte. Ltd.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Shah Alam is seeking an experienced logistics professional to manage end-to-end processes for international shipments. The role involves coordinating bookings, preparing documentation, and ensuring compliance with shipping regulations. Ideal candidates should have a Bachelor's degree in a relevant field and at least 3 years of freight forwarding experience. Strong problem-solving skills and proficiency in logistics systems like CargoWise and SAP are essential.

Qualifications

• 3 years of experience in freight forwarding operations.
• Strong knowledge of international shipping practices and customs regulations.
• Proficient in freight forwarding and logistics systems.

Responsibilities

• Manage end-to-end logistics process for international freight shipments.
• Coordinate bookings with carriers and ensure equipment availability.
• Prepare and manage shipping and customs documentation.

Skills

Attention to detail

Organizational skills

Problem-solving skills

Education

Bachelor’s degree in Logistics, Supply Chain Management, International Business

Tools

CargoWise

SAP

Job description

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Responsibilities

• Responsible for managing the end-to-end logistics process for international freight shipments (air, ocean, land). Ensures that shipments are handled efficiently, accurately, and in compliance with global regulations.
• Handle day‑to‑day operations of import and/or export shipments via air, sea, or land.
• Coordinate bookings with carriers, agents, and partners while ensuring space and equipment availability.
• Prepare and manage shipping and customs documentation including Bills of Lading, AWBs, commercial invoices, packing lists, and certificates of origin.
• Liaise with global agents and overseas offices for shipment instructions and updates.
• Track shipments and provide status updates to customers and internal stakeholders.
• Ensure timely customs clearance by coordinating with customs brokers and ensuring document compliance.
• Manage timely data entry into the company’s logistics system (e.g., CargoWise, SAP).
• Monitor and resolve operational issues, delays, or disruptions and communicate resolutions effectively.
• Ensure compliance with international trade laws, Incoterms, and internal SOPs.
• Assist in preparing reports, KPIs, and shipment performance analysis.

Job Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field.
• 3 years of experience in freight forwarding operations (air/ocean/land).
• Strong knowledge of international shipping practices, Incoterms, and customs regulations.
• Proficiency in freight forwarding and logistics systems (e.g., CargoWise, SAP).
• Strong attention to detail and ability to work under pressure.
• Excellent organizational and problem‑solving skills.

Application Questions

• How many years' experience do you have as a Customer Service Executive?
• Which of the following statements best describes your right to work in Malaysia?
• Do you have freight forwarding experience?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?

Senior Executive Customer Service Logistics

Dimerco Express (M) Sdn Bhd

Bandar Sunway, Selangor, MY