Senior Customer Service Executive

Butterfly House (Pg) Sdn Bhd; Balik Pulau; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality service provider in Penang is seeking a dedicated professional to assist guests during their arrival and departure. Responsibilities include greeting VIPs, handling requests and complaints with effective service recovery techniques, and providing information about local attractions. Candidates should demonstrate strong customer service skills and maintain cleanliness in work areas. This role requires attention to detail and a welcoming attitude, making it essential for ensuring a positive experience for all guests.

Responsibilities

• Welcome, greet, assist VIPs, guests during arrival and departure.
• Handle guests request, inquiries and complaints using Service Recovery techniques.
• Provide information on Penang, Entopia, and Teluk Bahang surroundings.
• Maintain cleanliness at work areas.
• Handle and control stocks & supplies needed at work areas.
• Assist disabled, senior citizen guests and children.
• Demonstrate impeccable product knowledge.
• Keep track of all movable and immovable assets at Front Office area.
• Ensure availability of pamphlets.
• Report incidents and update in log books.
• Handle telephone calls.
• Provide secretarial services to guests.
• Escort VIPs.
• Control the parking area.

Job description

Responsibilities

• Welcome, greet, assist VIPs, guests during arrival and departure.
• Handle guests request, inquiries and complaints by using the Service Recovery techniques.
• Provide information on Penang, Entopia and Teluk Bahang surrounding.
• Maintain cleanliness at your work areas.
• Handle and control stocks & supplies needed at your work areas.
• Assist disabled, senior citizen guests and children.
• Demonstrate impeccable product knowledge.
• Keep track and check the condition of all movable and immovable assets at the Front Office area, garden, showroom and car park area.
• Ensure that there is always a pamphlet available.
• Report any incidents and update the same in log books.
• Handle telephone calls.
• Provide secretarial services to guests such as sending email and letters when requested.
• Escort VIPs.
• Control the parking area.