Senior Credit Controller

Oriental Coffee International; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent coffee company in Puchong is seeking a Senior Credit Controller to lead its credit control and accounts receivable operations. The successful candidate will manage cash flow, minimize credit risks, and ensure effective customer account management. They will oversee invoicing, credit evaluations, and reporting while collaborating across departments. Applicants should have a degree in finance or accounting, alongside a minimum of 4-6 years' relevant experience in a retail or F&B setting. This position offers a chance to play a significant role in optimizing financial operations within a stable organization.

Benefits

Opportunity for growth and leadership development

Supportive finance team

Stable and growing organization

Qualifications

• Minimum 4–6 years of experience in credit control, AR management, or collections, preferably in retail, FMCG, or F&B industries.
• Strong sense of responsibility, confidentiality, and attention to detail.
• Able to work independently under pressure and meet collection targets.

Responsibilities

• Oversee the full spectrum of the Accounts Receivable and credit control functions.
• Implement effective collection strategies to reduce overdue debts.
• Prepare accurate and timely monthly AR reports and collection forecasts.

Skills

Credit assessment

Cash flow management

Collection best practices

Microsoft Excel

Interpersonal skills

Negotiation skills

Education

Degree or Diploma in Accounting, Finance, Business Administration

Tools

AutoCount

SAP

Job description

Oriental Coffee International – Puchong New Village

We are looking for a Senior Credit Controller to lead and oversee the company’s credit control and accounts receivable operations across multiple outlets and business units.
This role plays a key part in managing cash flow, minimizing credit risk, and ensuring healthy customer account management. You will be the main point of contact for customer credit evaluations, collection performance, and reporting to management.

Key Responsibilities

1. Credit Control Management

Oversee the full spectrum of the Accounts Receivable (AR) and credit control functions for all outlets and subsidiaries.

Ensure timely invoicing, accurate billing, and prompt collection of outstanding payments.

Monitor customer credit limits, payment terms, and overdue accounts on a regular basis.

Evaluate and approve new customer credit applications, reviewing creditworthiness and financial background.

Implement effective collection strategies to reduce overdue debts and improve DSO (Days Sales Outstanding).

Liaise with customers professionally to resolve payment issues and disputes.

Prepare aging reports and monitor collection trends, escalating issues when necessary.

Recommend actions for delinquent accounts and support legal or external collection processes if required.

3. Reporting & Analysis

Prepare accurate and timely monthly AR reports, cash collection forecasts, and overdue analysis for management review.

Analyze collection performance and identify potential credit risks.

Work closely with the Finance Manager to provide insights that improve credit policies and cash flow forecasting.

4. Process Improvement & System Enhancement

Review existing AR and credit control processes to enhance efficiency and accuracy.

Ensure compliance with company policies and accounting standards.

Participate in system improvement projects (e.g., AutoCount / SAP or other ERP upgrades).

Support automation and digitalization of AR reporting templates in Excel or Power BI.

5. Cross-Functional Collaboration

Work closely with the Sales, Operations, and Finance teams to ensure billing accuracy and resolve customer account issues.

Support management in credit assessments for new projects, tenders, or business expansion.

Provide guidance and training to junior AR or credit team members to ensure consistent policy enforcement and reporting accuracy.

Key Skills and Requirements

Degree or Diploma in Accounting, Finance, Business Administration, or related field.

Minimum 4–6 years of working experience in credit control, AR management, or collection, preferably within retail, FMCG, or F&B industries.

Strong knowledge of credit assessment, cash flow management, and collection best practices.

Proficient in Microsoft Excel and familiar with accounting/ERP systems (AutoCount, SAP, or equivalent).

Excellent communication, interpersonal, and negotiation skills.

Strong sense of responsibility, confidentiality, and attention to detail.

Able to work independently under pressure and meet collection targets.

Applicants must be willing to work at Taman Perindustrian Putra, Puchong (Nearby Taman Mas).

Why Join Us

Opportunity to oversee group-level credit operations across multiple outlets.

Play a key role in optimizing the company’s cash flow and risk management.

Be part of a supportive finance team with opportunities for growth and leadership development.

Stable and growing organization with strong business fundamentals.