Senior Client Operations Officer

CACEIS; Putrajaya; On-site; MYR 80,000 - 100,000; Full time

Job summary

A financial services company in Malaysia is looking for a Senior Client Operations Officer to join their Investment Management Services team. This role is responsible for overseeing the processing of complex trade flows and ensuring operational stability. The ideal candidate will have strong analytical skills, attention to detail, and a proactive approach toward exception management. Key responsibilities include validating transactions, resolving queries, and ensuring compliance with internal procedures within a high-volume environment.

Qualifications

• Experience in investment management operations or similar environments.
• Ability to work in a high-volume and high-availability setting.
• Excellent communication skills for collaboration across teams.

Responsibilities

• Oversee complex trade flows and validate incoming transactional trade.
• Resolve queries and enhance process efficiency.
• Ensure compliance with internal standards and mitigate operational risks.

Skills

Strong analytical skills

Attention to detail

Proactive approach

Exception management

Job description

Senior Client Operations Officer, Investment Management Services M/F

The Investment Management Services team at CACEIS Malaysia provides critical middle and back-office support to asset managers and institutional clients, ensuring accurate trade processing, position keeping, cash management, corporate actions, and regulatory reporting across multiple asset classes. The team operates within a strong control environment, delivering timely and compliant services that underpin client investment objectives.

The Senior Client Operations Officer, FAM Malaysia, plays a key role in ensuring the smooth execution of daily monitoring activities within the Flow Acquisition Monitoring (FAM) team. This role is responsible for overseeing complex trade flows, validating incoming transactional trade, and ensuring timely issue resolution. The Senior Officer acts as a subject matter expert, supporting junior team members and collaborating with cross-functional teams to maintain data integrity and operational stability. This position requires strong analytical skills, attention to detail, and a proactive approach to exception management and continuous improvement. The Flow Acquisition Monitoring (FAM) team plays a critical role in ensuring the seamless and accurate flow of transaction across systems and business lines.

• FAM is responsible for monitoring, validating, and maintaining the integrity of incoming instruction feeds from various upstream sources.
• The team acts as a gatekeeper to ensure that operational data is complete, timely, and accurate for downstream reporting, analytics, and regulatory use.
• Operating in a high-volume, high-availability environment, FAM provides early detection and resolution of trade anomalies or interruptions.
• The team collaborates with business units, IT, data engineering, and support functions to ensure data quality and mitigate operational risk.
• As part of a broader data governance and operations ecosystem, FAM supports strategic initiatives by ensuring reliable data pipelines that underpin critical decision-making and compliance activities.
• FAM is instrumental in enhancing operational resilience through the implementation of automated monitoring tools, exception handling workflows, and continuous improvement practices.

Region: APAC

Working Hours: 9:00am - 6:00pm

What will you do?

• Completion of all instruction within the agreed timeframe.
  Ensure accuracy of processing is in accordance to CACEIS Investor & Treasury Services’ expectation.
• Resolution of queries in a timely manner.
• Seek ways to enhance and improve process and environment and adherence to risk factors to seek ways of mitigation.
• Adhere CACEIS Investor &Treasury Services’ core standards. Posting of instruction in accordance to procedures.
• Perform end-to-end processing of trades that fall into the queue to ensure accuracy, completeness, and timeliness of transaction.