Senior Client Operations Officer - Fund Distribution Services

CACEIS Malaysia; Putrajaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A regional leader in financial services seeks a Senior Client Operations Officer in Putrajaya to oversee Fund Distribution Services transactions. You will ensure the accuracy of data and timely communications with clients, collaborating effectively with internal teams. The ideal candidate has at least one year of experience in financial services, strong communication and organizational skills, and the ability to meet tight deadlines. This role includes a comprehensive rewards program and the opportunity for professional development.

Benefits

Medical benefits

Education support

Dental coverage

Gym access

Parking allowance

Shift allowance

Optical benefits

Qualifications

• 1 year of experience in Transfer Agency or financial services operations.
• Must possess good written and verbal communication skills.
• Ability to use initiative and work as part of a team.

Responsibilities

• Prepare and process Fund Distribution Services transactions.
• Generate and dispatch reports upon request.
• Ensure timely processing and reporting to clients.

Skills

Written and verbal communication skills

Attention to detail

Interpersonal skills

Organization skills

Ability to work under tight deadlines

Education

University degree or equivalent

Tools

Microsoft Office applications (Excel)

Job description

Senior Client Operations Officer - Fund Distribution Services

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What is the opportunity? CACEIS Malaysia is a processing center of operational excellence supporting 11 countries across three geographical time zones. Malaysia is one of two operational processing hubs that supports Custody - Transaction Management; Settlements; NAV Production; Fund Reporting; Shareholder Services; Global Fund Platform Services; Data Service Delivery; Entitlements – income and corporate actions and Reconciliations. The country employs a Global Operating Model to maximize efficiencies across time zones and supports a 22/7 operational capability. The objectives for Malaysia are to enhance the scalability of our global operations, improve service quality via our ‘centres of excellence’ and to implement/leverage standard processes globally.

Senior Client Operations Officer is responsible to prepare and process Fund Distribution Services transactions as per defined procedures, whilst meeting Client service level agreements & team KPI’s/KQI’s. Being responsible for accuracy and punctuality of data sent to Fund Managers. Work in collaboration/interact with other teams within the Shareholder Services department and other teams within the companies. Responsible for assisting the Supervisor to lead the team and being the point of contact in the absence of supervisor to ensure complete shift coverage.

Working Hour : 3pm -12am or 4pm -1am

What will you do?

• Generate and dispatch of regular (SLA) and specific reports upon request of internal or external party.
• Respond to ad-hoc report requests from Fund Accounting, Unit Pricing and other departments.
• Generate distributions, process payment and ensure timely reporting to client.
• Generate the Regular Savings Plan and process direct debit file.
• Processing and checking of function dependent on file uploads and extracts to ensure that all deadlines are met. This may include the daily upload of price files, SWIFT transaction files.
• Dealing with any errors and exceptions of dependent file uploads and extracts.
• Providing clear and concise internal communication where necessary. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.
• Provide high quality and professional client service.
• Ensure all deadlines are met with defined benchmark, review and monitor the client workflow queue to ensure all items are actioned with SLA, maintain the integrity of data.
• Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) by providing back‑up relief for staff who are absent, on leave or at times of high volume.
• Complete any necessary or recommended internal or external structured training programs and modules in a timely manner.

What do you need to succeed?

Must‑have

• 1 year of Transfer Agency or financial services industry in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to prioritize workloads to meet tight deadlines.

Nice‑to‑have

• Experience business administration and / or relevant operational knowledge and experience.
• University degree or equivalent desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world‑class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Perks and benefits: Medical, Education support, Dental, Sports (e.g. Gym), Parking Allowance, Shift Allowance, Optical Benefits.