Senior Client Onboarding Lead

Citibank; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A leading global financial services firm in Kuala Lumpur is seeking an Assistant Vice President for Client Onboarding. The role demands strong project management and interpersonal communication skills, along with 5-8 years of relevant experience. Responsibilities include overseeing customer interactions, managing documentation processes, and optimising service delivery to ensure client satisfaction. Ideal candidates should possess a Bachelor's degree and demonstrate strong execution abilities under pressure.

Qualifications

• 5-8 years of experience in documentation review, account maintenance and related cash products preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to coach and develop people, identifying and retaining talent.

Responsibilities

• Responsible for customer interaction, documentation issuance, review and system setups.
• Focuses on timely and accurate delivery of all account opening functions.
• Identifies means to reduce transaction defects and develops performance matrices.

Skills

Good interpersonal communication skills

Project management skills

Advanced execution skills

Ability to interact confidently with senior management

Proficient knowledge of English

Education

Bachelor’s/University degree or equivalent experience

Job description

A leading global financial services firm in Kuala Lumpur is seeking an Assistant Vice President for Client Onboarding. The role demands strong project management and interpersonal communication skills, along with 5-8 years of relevant experience. Responsibilities include overseeing customer interactions, managing documentation processes, and optimising service delivery to ensure client satisfaction. Ideal candidates should possess a Bachelor's degree and demonstrate strong execution abilities under pressure.