Senior AI Ops & Production Services Analyst

Royal Bank of Canada; Putrajaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A major financial institution in Putrajaya is looking for a Senior Production Services Analyst to ensure maximum system availability and proactively manage applications. This role requires experience with Generative AI, PostgreSQL, and Databricks. You will drive IT governance and provide a high level of service to business users. The position offers a comprehensive Total Rewards Program, opportunities for professional development, and a dynamic team environment.

Benefits

Comprehensive Total Rewards Program

Flexible working options

World-class training program in financial services

Qualifications

• Must be proficient in monitoring application health using AI tools.
• Capable of writing on-the-fly database statements in relational databases.
• Experience with managing deployments in Databricks is essential.

Responsibilities

• Ensure system availability and respond promptly to issues.
• Manage applications and platforms while driving IT governance.
• Provide incident, problem, and release management to stakeholders.

Skills

Experience with Generative AI

PostgreSQL

Databricks

Containerised deployments

Scripting (Python)

Education

Bachelor of Science degree or equivalent

Tools

Dynatrace

Grafana

PagerDuty

ITRS

ServiceNow

Job description

A major financial institution in Putrajaya is looking for a Senior Production Services Analyst to ensure maximum system availability and proactively manage applications. This role requires experience with Generative AI, PostgreSQL, and Databricks. You will drive IT governance and provide a high level of service to business users. The position offers a comprehensive Total Rewards Program, opportunities for professional development, and a dynamic team environment.