Self-Service Onboarding Specialist — Freelance

Invisible Agency; Remote; MYR 150,000 - 200,000; Part time

Job summary

A leading service provider in Malaysia is looking for a Self Service Implementation Specialist to support clients during onboarding. The role involves guiding users through the platform, ensuring timely support and communication. The ideal candidate has experience in client support or project coordination, is comfortable operating in a fast-paced environment, and possesses strong communication skills. This freelance position offers 40-50 hours per week at $6 per hour.

Qualifications

• Experience in client support or project coordination.
• Ability to deliver prompt, reliable service in a high-volume environment.
• Strong communication under time-sensitive conditions.

Responsibilities

• Support Plan Sponsors as they onboard to the platform.
• Provide prompt and high-quality responses to client inquiries.
• Guide clients through onboarding steps and monitor their progress.

Skills

Client support experience

Project coordination skills

Strong communication skills

Experience with operational tools (Jira, Salesforce)

Tools

Jira

Salesforce

Google Workspace

Job description

A leading service provider in Malaysia is looking for a Self Service Implementation Specialist to support clients during onboarding. The role involves guiding users through the platform, ensuring timely support and communication. The ideal candidate has experience in client support or project coordination, is comfortable operating in a fast-paced environment, and possesses strong communication skills. This freelance position offers 40-50 hours per week at $6 per hour.