Sales Team Lead - Penang

Teleperformance; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a passionate Sales Supervisor to lead and mentor a dynamic team in a fast-paced environment. This role emphasizes developing a high-performing sales culture, where you will guide your team to consistently meet and exceed quality standards and metrics. You will be responsible for fostering an outstanding sales environment, demonstrating ownership in customer interactions, and effectively communicating goals and performance trends. If you thrive in a challenging setting and are eager to make a significant impact, this opportunity is perfect for you.

Qualifications

• 1+ years of experience in sales supervision with team leadership.
• Strong communication skills in English and a local language.

Responsibilities

• Mentor and develop a sales team to achieve goals in a dynamic environment.
• Lead daily meetings to communicate progress and celebrate successes.

Skills

Team Mentoring

Sales Management

Excel Proficiency

Communication Skills

Adaptability

Job description

Qualifications

Minimum requirements:

• Ability to mentor a team to meet quality standards and metrics set by the department.
• Minimum of 1+ years of sales supervisor experience, managing and leading a team.
• Proficiency in using Excel.
• Flexibility to work in an ever-changing environment.
• Excellent written and verbal communication skills in English and one local language.
• Significant experience in a complex fast paced environment.

Responsibilities

Responsibilities:

• Mentor and develop your team to consistently achieve their goals within a constantly evolving sales environment.
• Develop an outstanding sales environment within your team, focused on exceeding metrics.
• Demonstrate ownership of customer interactions, with the fundamental philosophy of doing the right thing for each one.
• Lead daily huddles and weekly team meetings to continuously communicate purpose, goals, progress and celebrated successes.
• Promote and mentor to the five crucial behaviors of care daily.
• Communication of goals, performance trends, and voice of the customer to all levels of care leadership.
• Assist guides in learning how to consult and empower customers during phone interactions.