SALES SUPPORT (HORECA / Private Label)

Radiant Code; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food supply firm is seeking a Sales Support professional in Malaysia to coordinate order processing and manage customer inquiries for HORECA and Private Label products. The ideal candidate will have at least 2 years of relevant experience and excellent coordination skills. Responsibilities include monitoring orders, communicating with customers, and liaising with internal departments for smooth order execution. Proficiency in Microsoft Excel and the ability to start work immediately are preferred. Own transport is required.

Qualifications

• Minimum 2 years’ relevant working experience in a related role.
• Experience in handling Sales Support activities within HORECA, Private Label (OEM / ODM), or food ingredients is an advantage.
• Able to start work immediately is preferred.
• Possess own transport.

Responsibilities

• Coordinate order processing for HORECA and Private Label customers.
• Monitor ongoing business orders and support forward order planning.
• Process customer purchase orders accurately.
• Update customers on order or delivery status.
• Coordinate with internal departments for timely order fulfilment.

Skills

Strong coordination

Follow-up

Organisational skills

Effective communication

Detail-oriented

Proficient in Microsoft Excel

Education

Diploma or Degree in Business, Supply Chain, Food Science, or related field

Tools

Microsoft Excel

Microsoft Word

Job description

This Sales Support role supports our HORECA and Private Label (OEM / ODM) business through coordination of business orders, customer enquiries, internal inter‑department follow‑ups, and demand forecasts. The role focuses on order processing, monitoring ongoing orders, and forward planning, especially during peak and festive seasons. It goes beyond administrative work by developing a good understanding of customers’ products, ingredient usage, and business requirements. This position works closely with customers and internal teams including Procurement, Production, Warehouse, Logistics, and Finance to ensure smooth order execution and timely delivery.

Key Responsibilities

• Coordinate order processing for HORECA and Private Label customers, and attend to customer enquiries, new account registration, quotations, quotation feedback, and sample arrangements.
• Monitor ongoing business orders, follow up on repeat or upcoming orders and support forward order planning.
• Process customer purchase orders accurately, ensuring correct product, pricing, and delivery details.
• Understand customers’ business and ingredient usage to anticipate future needs.
• Update customers on order or delivery status and notify of any changes.
• Ensure all prices are up to date and communicate price adjustments when applicable.
• Coordinate and follow up with internal departments (Procurement, Production, Warehouse, Logistics) to ensure timely order fulfilment.
• Follow up with customers on demand forecasts to support raw material and production planning.
• Maintain updated forecast tracking files and communicate changes in demand or usage trends internally.
• Assist in product‑related support activities, including basic market research, competitor comparison, and ingredient sourcing.
• Follow up with customers on outstanding payments and update the Payment Collection team on payment status.
• Provide general sales and administrative support as required.

Requirements

• Diploma or Degree in Business, Supply Chain, Food Science, or related field.
• Minimum 2 years’ relevant working experience in a related role.
• Experience in handling Sales Support activities within HORECA, Private Label (OEM / ODM), or food ingredients is an advantage.
• Strong coordination, follow‑up, and organisational skills.
• Able to communicate effectively with customers and multiple internal departments.
• Detail‑oriented, responsible, and willing to learn.
• Proficient in Microsoft Excel, Word, and basic office tools.
• Able to start work immediately is preferred.
• Possess own transport.

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