Sales Support Executive (Food & Nutrition)

IMCD; Subang Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading chemical distribution company in Malaysia is seeking a Sales Support Executive to provide essential administrative and operational support to the sales team. This position requires managing customer inquiries, coordinating sales activities, and maintaining a clean database in Salesforce. The ideal candidate should have strong interpersonal skills and a background in sales support. This role offers a chance to drive customer retention and streamline sales processes within a dynamic team environment.

Qualifications

• Strong interpersonal skills to manage customer relationships effectively.
• Experience in sales support or administrative roles.
• Ability to generate and analyze sales reports for decision-making.

Responsibilities

• Manage and grow existing accounts through proactive outreach.
• Assist with daily administrative tasks supporting the sales team.
• Maintain accurate customer database on Salesforce.

Skills

Customer relationship management

Sales process coordination

Data management

Tools

Salesforce

MyIMCD

SalesAssistant

Job description

The Sales Support role at IMCD is responsible for providing administrative and operational support to the sales team to meet the individual/team target and company business objectives. This role involves coordinating sales activities, managing customer inquiries, and ensuring the smooth execution of sales processes, to meet individual/team targets and company’s business objectives.

The Sales Support Executive is also responsible of his/her own customers focusing on transactional sales and not requesting any marketing or technical support. He/she executes the sales activities within its assigned customer portfolio, ensures top-tier commercial support and grows the existing business by proactively contacting them. Working closely with the Customer Service, he/she also supports customer demand forecasting.

Key Responsibilities

As an Inside Sales

• Manage and grow existing accounts
• Plan and execute sales activities nationwide within the assigned customer list
• Prepare quotations and samples, and maintain records in the CRM system (Salesforce)
• Handles customers enquiries and sample requests
• Provides documentation and technical support upon customer request
• Follows up on the product ageing list of all customers to ensure prompt collection with diligence
• Delivers excellent service to customers and enhances relationships through frequent contacts
• Attends incoming calls and offers necessary assistance
• Coordinates with colleagues at all times to ensure smooth operations

Support the sales team in monitoring the sales orders, and coordinate with the relevant departments to ensure seamless order fulfilment.

Manage customer opportunities through all stages: customer communication, quotation submission, marketing literatures, sample request, and ensure Salesforce data cleanliness and prompt lead follow-up.

Gather inventory information for commercial team. Gather pricing information on product line.

Ensure high levels of customer retention for the low‑maintenance accounts and work closely with the commercial team on any new leads.

Work with the commercial team to prepare and send quotations to customers upon commercial/PM price approval.

Open line of communication with assigned accounts on a regular basis.

Participate in product trainings when necessary.

Administrative Support

Assist the sales team with daily administrative tasks, including preparing sales reports, sample request reports, maintaining customer records, and managing sales documentations.

Handle customer inquiries and provide timely and accurate information about products and services, eg. quality manuals, code of conduct, etc.

Liaising with relevant departments in resolving customer issues and complaints, ensuring high levels of customer satisfaction.

Data Management

Maintain and update the customer database on Salesforce, ensuring accurate and up-to-date information.

Manage internal operational processes, including creating new customer accounts, Salesforce updates on Contract Pricing, and creating new items, among others.

Generate and analyse sales reports to provide insights and support decision‑making.

Process Improvement

Identify opportunities for process improvements and implement best practices to enhance sales support operations.

Utilise Salesforce and other digital tools (MyIMCD, SalesAssistant) to streamline sales processes and improve efficiency.

Guarantee timely and thorough resolution of customer‑reported issues via telephone, email, or other support channels.

Perform other ad‑hoc duties and provide office support as required by the company.