Sales Quality Engineering (Automotive Parts)

JAC Recruitment; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Sales Quality Engineer in Kuala Lumpur, Malaysia. This role involves managing customer claims, coordinating with plant teams, and improving product quality to enhance customer satisfaction. Candidates should have a Bachelor's degree and at least 3 years of experience in the automotive industry, though fresh graduates may also apply. The position requires strong decision-making, teamwork skills, and proficiency in data analysis and Microsoft Office.

Qualifications

• Minimum 3 years of experience in the automotive industry or a similar role.
• Strong experience in handling inline claims and customer complaints.
• Fresh graduates are welcomed to apply.

Responsibilities

• Handle customer complaints and inline claims with timely inspections.
• Collaborate with internal teams to improve product quality.
• Prepare and submit monthly quality reports to sales management.

Skills

Data analysis

Problem-solving

Teamwork

Communication

Negotiation

Education

Bachelor’s Degree in Engineering or Business Administration

Tools

Microsoft Office

Job description

Sales Quality engineering ( Automotive parts)

Job Summary:
Responsible for managing customer claims by verifying issues on-site, coordinating with plant teams for investigations and reports, and ensuring timely communication and resolution. This role also involves negotiating with customers and supporting quality-related activities to meet deadlines and maintain satisfaction.

Job Responsibilities:

• Handle customer complaints and inline claims with timely inspections, corrective actions, and reporting.
• Collaborate with OGC and internal teams to improve pass-through product quality and share performance data.
• Respond to customer issues on the same day and monitor new product quality for the first three months.
• Prepare and submit monthly quality reports to sales management.
• Support internal and external audits and track customer feedback.
• Investigate quality issues and propose effective countermeasures.
• Ensure compliance with company-wide KPIs (training, overtime, suggestions, etc.).

Job Requirements:

• Bachelor’s Degree in Engineering, Business Administration, or a related field.
• Minimum 3 years of experience in the automotive industry or a similar role.
• Strong experience in handling inline claims and customer complaints.
• Fresh graduates are welcomed to apply.
• Skilled in data analysis and reporting.
• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Excellent decision-making, teamwork, and problem-solving abilities.
• Strong communication and negotiation skills.