Sales (Penang)

Reeracoen Recruitment; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency in Penang is seeking a dedicated Sales Engineer who will manage customer relationships, optimize service quality, and analyze market trends. Responsibilities include developing sales strategies, documenting transactions, and resolving customer complaints. Strong skills in negotiation and market analysis are critical for success. Candidates should be experienced in sales management and customer service, with a focus on delivering satisfaction and business growth.

Qualifications

• Proven expertise in sales and customer relationship management.
• Ability to analyze market trends and customer needs effectively.
• Strong negotiation and communication skills.

Responsibilities

• Oversee and manage sales strategies to optimize customer satisfaction.
• Document account activities and maintain business transaction records.
• Resolve customer complaints regarding sales and service.

Skills

Sales techniques

Customer relationship management

Market analysis

Communication and negotiation

Job description

You are expected to exercise your expertise, knowledge and experience to oversee, manage and work diligently on the various matters assigned to you with confidentiality and dedication and assist in carrying out duties as would be normally expected of a Sales Engineer. Your duties and responsibilities including but not limited to the following:

• Maintain and develop existing and/or new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth and customer and satisfaction.
• Attend and resolve customer complaints regarding sales and service.
• Plan and manage sales and marketing resources according to agreed budgets preset by the General Manager;

• Manage product and/or service mix, pricing and margins according to agreed aims.
• Maintain and develop corporate image and reputation, and protect and develop the company's represented brands via suitable PR activities and intellectual property management.
• Monitor and report on market and competitor activities and provide relevant reports and information periodically;
• Study market demand, understand customer requirements, to promote the sale of company products and to provide after-sales support.
• Monitor customer preferences to determine focus of sales efforts.
• Develop sales plans or strategies to introduce products in new markets and/or among our existing customers;
• Confer with potential customers regarding their products; needs and advise customers on types of product to purchase.
• Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.
• Document account activities, generate reports, generate quotation (as accorded to company stimulated documentation procedure) and keep records of business transactions and correspondence with customers and suppliers at our company server and report to General Manager/Department Head periodically.

• Advise suppliers on policies and operating procedures to ensure functional effectiveness of business;
• Liaise with suppliers periodically to ensure our requirements are meet.
• Generate operational records and reports to project sales and determine profitability and to report to the Management periodically.
• Attend training as instructed, for developing relevant knowledge, techniques and skills.
• To assist in formulate and keep records of all correspondence for all sales transactions, including shipping information.
• Perform any other duties as Management may require from time to time.