Sales Operations Coordinator

Learntastic; Remote; MYR 100,000 - 150,000; Full time

Job summary

A fast-growing online education platform is seeking a Customer Service Representative to manage customer orders and inquiries. Responsibilities include engaging with customers, processing orders, and resolving issues. Ideal candidates will have a background in customer service, proficiency in Microsoft tools, and experience with ERP and CRM systems. This is a remote position requiring at least 6 hours of overlap with U.S. Central Time and fluency in English.

Qualifications

• Experienced in engaging with customers about purchase orders and quotes.
• Familiar with documenting and maintaining accurate customer records.
• Able to process and provide commercial invoices for international shipments.

Responsibilities

• Engage with customers about new and existing orders.
• Prepare product quotations and acknowledge customer orders.
• Coordinate product shipments with internal departments.
• Resolve customer issues regarding order status and documentation.

Skills

Customer service engagement

Documentation skills

Order management

Problem-solving

Education

Two years education from college or technical school

Tools

Microsoft Word

Microsoft Excel

ERP systems

CRM systems

Job description

LearnTastic is a fast-growing online education platform providing accredited continuing-education and compliance courses for professionals across industries—from healthcare and construction to HR and education. With more than 1,000 courses and over a million learners served, LearnTastic is redefining accessible, self‑paced learning. Our mission is to make professional development simple, engaging, and impactful—anytime, anywhere.

Key Responsibilities

• Engages with customers concerning new and existing purchase orders or quotes, documenting any changes, and ensuring all customer records and information are accurate and up to date
• Prepares customer product expectation and pricing quotations; enters and acknowledges customer orders; maintains customer due dates, shipping schedules, and related order information
• Coordinates product shipments with internal departments, including but not limited to scheduling, production, warehouse, and finance
• Documents and resolves customer issues and complaints related to order status, warranties, damage, freight claims, credits, special invoices, and other concerns using appropriate systems
• Understands and applies quality standards applicable to the position and maintains standard operating procedures within document control files
• Stays abreast of customer orders and maintains related information to ensure timely and accurate production and shipment of products
• Develops product and application knowledge to effectively address customer needs and promote the sale of new or additional services
• Issues invoices and credits in alignment with the finance department, including applying transactions through customer supplier portals as required
• Manages orders within customer supplier portals, which may include accepting or rejecting orders
• Engages with customer accounts payable departments to resolve past‑due invoices in coordination with the finance department
• Processes and provides commercial invoices and customs documentation for international shipments
• Creates reports and correspondence for customer and departmental use; performs miscellaneous clerical functions including typing, filing, data entry, answering telephones, and covering for other department personnel as needed
• Assists the Sales Department during staff absences or as business needs require
• Prepares customer and internal reports related to sales activities
• Identifies and communicates observations and recommendations for process improvements that drive revenue growth or reduce costs

Desired Qualifications

• Two years education from college or technical school, or one to two years related experience and/or training; or equivalent combination of education and experience
• Proficiency on an IBM compatible PC using Microsoft Word, Excel Windows. Experience with ERP and CRM online computer systems

Work Environment + Language Requirements

• Global remote position
• Requires at least 6 hours of overlap with U.S. Central Time each day
• Minimal or no travel
• Fluency in the English language; written and verbal proficiency (B2 level minimum on CEFR scale)
• Reports to U.S.-based Customer Service Leadership