Sales Engineer

Arkoweight (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading calibration services provider in Kuala Lumpur is seeking a Technical Sales Engineer to promote calibration services and weighing equipment. The ideal candidate has a diploma in engineering and proven technical sales experience. Responsibilities include identifying business opportunities, maintaining client relationships, and providing expert consultation on calibration standards. This role requires strong communication and problem-solving skills, as well as the ability to manage projects effectively. The company offers a competitive salary and positive work environment.

Benefits

Best Performer Award

Personal Accident and Hospitalization Insurance Coverage

5-day work week

Qualifications

• Minimum Diploma in relevant technical field or equivalent experience.
• Proven experience in sales or business development in calibration services and/or weighing equipment.
• Strong understanding of calibration procedures and weighing systems.

Responsibilities

• Identify and secure new business opportunities in calibration and weighing equipment sectors.
• Build and maintain client relationships, offering personalized solutions.
• Act as a subject matter expert for calibration services and weighing equipment.

Skills

Technical sales experience

Knowledge of calibration standards

Strong communication skills

Problem-solving skills

Sales and negotiation skills

Education

Diploma in Electrical, Mechatronic, Mechanical Engineering, or Physics

Job description

Arkoweight (M) Sdn Bhd, We are looking for a dynamic and technically skilled Technical Sales Engineer to join our team, specializing in calibration services and weighing equipment. The ideal candidate will possess a strong technical background and sales experience to promote and sell calibration services for various industries, as well as weighing equipment solutions. This role requires a deep understanding of calibration standards, weighing systems, and customer service to drive business growth while ensuring the highest level of client satisfaction.

Benefits

• Best Performer Award
• Personal Accident and Hospitalization Insurance Coverage
• 5-day work week.

Key Responsibilities

Sales and Business Development

• Identify and secure new business opportunities in the calibration and weighing equipment sectors.
• Build and maintain long-term relationships with new and existing clients, offering personalized solutions based on their needs.
• Understand client requirements for both calibration services and weighing equipment, and create customized proposals.
• Prepare and present technical presentations, proposals, and quotations for calibration and weighing equipment solutions.
• Negotiate contracts and pricing with clients to meet business objectives and achieve sales targets.

Technical Expertise and Consultation

• Act as the subject matter expert for both calibration services and weighing equipment, providing technical consultations to clients.
• Provide in-depth knowledge of calibration techniques, industry standards (e.g., ISO/IEC 17025), and metrology for various instruments and weighing systems.
• Assist customers with selecting the appropriate weighing equipment based on their application requirements.
• Offer expert advice on the installation, operation, and maintenance of weighing systems, and coordinate on-site calibration for various devices.

Customer Support and After-Sales Service

• Provide exceptional post-sales support for calibration services and weighing equipment, addressing any issues or concerns.
• Offer troubleshooting and guidance on equipment maintenance, calibration schedules, and service plans.
• Ensure high levels of customer satisfaction and proactively address any service-related concerns.
• Support customers with regulatory compliance and ensure that equipment and calibration services meet required standards.

Market Research and Industry Trends

• Stay informed about the latest trends, technologies, and market demands in calibration services and weighing equipment.
• Analyze competitor offerings and identify market opportunities to help differentiate our services and equipment.
• Provide feedback to management on market conditions, customer needs, and new product or service opportunities.

Project Management and Coordination

• Work closely with internal engineering and service teams to ensure seamless execution of projects, including calibration and installation of weighing equipment.
• Coordinate customer training and provide technical support for product launches or service changes.
• Track and manage project timelines, budgets, and deliverables for calibration services and equipment installation.

Reporting and Administration

• Report to sales director accurate records of sales activities, customer communications, quotes, and orders.
• Regularly update and provide reports on sales performance, market trends, and customer feedback.
• Able to work in an very aggressive team environment (fast-paced).

Qualifications and Skills

• Minimum Diploma in Electrical, Mechatronic, Mechanical Engineering, Physics, or related technical field (or equivalent experience).
• Proven experience in sales, technical support, or business development in calibration services and/or weighing equipment.
• Strong understanding of calibration procedures and standards (e.g., ISO/IEC 17025) and weighing systems (e.g., load cells, scales, balances).
• Familiarity with different types of weighing equipment used in industries such as manufacturing, logistics, pharmaceuticals, and food production.
• Excellent communication skills, with the ability to explain complex technical information to non-technical customers.
• Strong problem-solving and negotiation skills with the ability to handle technical and commercial challenges.
• Ability to work independently and in a team environment, collaborating with cross-functional teams.
• Willingness to travel for client meetings, site surveys, and installations.