Sales Coordinator / Customer Service

Kuang Yee Image Press Sdn Bhd; Seberang Perai; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic printing company in Penang is seeking a Sales Coordinator / Customer Service to join its team. In this full-time role, you will provide excellent customer service and manage sales activities to support business growth. The ideal candidate will have strong communication skills, experience in customer service, and proficiency in Microsoft Office. Benefits include an annual performance bonus and contributions to EPF, SOCSO, and EIS.

Benefits

Annual performance bonus

EPF, SOCSO, EIS

Qualifications

• Proven experience in a sales coordination or customer service role, preferably in a manufacturing or printing environment.
• Ability to work well under pressure to meet deadlines.
• Willingness to learn and maintain a positive attitude.

Responsibilities

• Liaise with customers to understand their needs and provide tailored solutions.
• Process customer orders and manage order fulfilment.
• Maintain accurate records of customer enquiries, orders, and issues.
• Collaborate with the sales and production teams for timely product delivery.
• Provide professional responses to customer queries and complaints.
• Assist with invoicing and inventory management.
• Support the sales team with lead generation and quotation preparation.

Skills

Customer service skills

Communication skills

Interpersonal skills

Multitasking

Team player

Fluency in English

Fluency in Bahasa Malaysia

Mandarin (advantage)

Tools

Microsoft Office

Job description

Join the dynamic team at KUANG YEE IMAGE PRESS SDN BHD as a Sales Coordinator / Customer Service. In this full-time position based in Nibong Tebal Penang, you will play a key role in providing excellent customer service and coordinating sales activities to support the growth of the business.

What you'll be doing

• Liaise with customers to understand their needs and provide tailored solutions
• Process customer orders and manage order fulfilment
• Maintain accurate records of customer enquiries, orders and any issues
• Collaborate with the sales and production teams to ensure timely delivery of products
• Provide prompt and professional responses to customer queries and complaints
• Assist with administrative tasks such as invoicing and inventory management
• Support the sales team with lead generation, quotation preparation and other sales activities

What we're looking for

• Excellent customer service skills with the ability to build strong relationships
• Strong communication and interpersonal skills to effectively liaise with customers and internal teams
• Demonstrated experience in a sales coordination or customer service role, preferably in a manufacturing or printing environment
• Proficient in using Microsoft Office suite (Word, Excel)
• Ability to multitask, prioritise and work well under pressure to meet deadlines
• A team player with a positive attitude and a willingness to learn
• Fluent in English and Bahasa Malaysia; Mandarin is an added advantage

What we offer

• Annual performance bonus
• EPF, SOCSO, EIS