Sales Coordinator

Sunrise Paper; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local paper company in Penang is seeking a customer service assistant to handle inquiries and process orders. Responsibilities include preparing quotations, monitoring delivery, and assisting in document management. The ideal candidate is a fresh graduate with a diploma, good communication skills in English and Mandarin, and proficiency in MS Office. This role requires a self-driven team player who is dedicated to providing excellent customer service.

Qualifications

• Fresh graduates welcome, preferably with 1-2 years in related field.
• Min Diploma or equivalent required.
• Proficient in English and Mandarin.

Responsibilities

• Interact with customers for product and service inquiries.
• Prepare paperwork including quotations and processing customer orders.
• Monitor and ensure timely delivery.

Skills

Good working attitude

Strong team player

Strong interpersonal and communication skills

Good written and spoken English

Good written and spoken Mandarin

Self-driven

Education

Diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

• Interact with customers to provide response to enquiries about products and services
• Paperwork such as Quotations, Stocklist, Processing customer orders and complete activations in an accurate and timely manner
• Monitor delivery timeliness and assurance of delivery note upon delivery
• Preparing dockets to production (issue of job sheet, packing, label, etc)
• Feedback and update Sales Team on customer’ requirement and delivery status
• Ensure all records and documents are documented as per ISO 9001 requirements
• Assist, review and issue Job Order (by telephone or email)
• Co-ordinate orders to and from respective departments
• Arrange customer’s delivery to be on time
• Liaise with customers for sales enquiries, collections, P.O., deliveries and others
• Assist in handling customer complaints to maintain rapport in order to provide excellent service at all times
• Consult and help Sales Coordinator / Sales Clerk whenever there is a problem
• Other functions as and when instructed by immediate superior or above authority

Requirements

• Experience: Fresh graduates are welcome (Preferably 1-2 years in related field)
• Education: Min Diploma or equivalent
• Languages: Good written and spoken English and Mandarin
• Skills & Attributes: Good working attitude and a strong team player
• Self-driven, dynamic, and result oriented
• Strong interpersonal and communication skills
• Proficient in MS Office (Word, Excel, PowerPoint)

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