Sales Assistant (Vision Expert)

Alpro Pharmacy; Negeri Sembilan; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail optical company located in Negeri Sembilan is looking for a team-oriented optical assistant to help customers select eyewear and ensure quality standards are met. Responsibilities include assisting during eye examinations, managing inventory, and providing excellent customer service. While prior experience in the optical industry is advantageous, strong sales skills and the ability to work in a fast-paced environment are essential. The ideal candidate will have good communication skills and a fashion-conscious outlook.

Qualifications

• Experience in the optical or retail eyewear industry is a plus.
• Strong customer service skills with high initiative required.
• Excellent communication skills in both spoken and written format.

Responsibilities

• Assist customers in selecting suitable frames and lenses.
• Support Optometrists during eye examinations.
• Manage inventory of frames, lenses, and optical products.
• Ensure quality standards in frame fitting and lens dispensing.

Skills

Sales skills

Customer service skills

Fashion sense

Communication skills

Teamwork

Tools

Optical tools

Microsoft Office

Job description

Job Responsibilities

• Assist customers in selecting suitable frames, lenses, and eyewear accessories
• Support Optometrists during eye examinations when needed
• Perform eyewear measurements, adjustments, and minor repairs
• Ensure all optical quality standards are met in frame fitting and lens dispensing
• Manage inventory of frames, lenses, and optical products
• Handle eyewear orders, including verification of prescriptions, materials, and customer pickups
• Coordinate with labs for order processing and insurance verification
• Maintain accurate filing of invoices and patient records
• Provide an excellent in-store customer experience with product knowledge and fashion sense
• Contribute to merchandising and product displays to enhance customer appeal
• Perform other tasks as assigned to support daily optical operations

Job Requirements

• Prior experience in the optical or retail eyewear industry is an advantage
• Strong sales and customer service skills with a high level of initiative
• Fashion-conscious with an eye for matching frames to customer preferences
• Familiarity with optical tools, frame adjustments, and repair is a plus
• Insurance and billing knowledge is an added advantage
• Able to work flexibly to meet patient and operational schedules
• Excellent communication (spoken and written) and interpersonal skills
• Computer literate; experience with Microsoft Office is helpful
• Team-oriented and adaptable to a fast-paced retail environment
• Experience in optometry settings or assisting opticians is a plus but not required