Sales Assistant / Sales Supervisor / Assistant Store Manager

Giga Sports; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading footwear retailer in Malaysia is seeking a Sales Associate to provide exceptional in-store service. In this role, you will assist customers with product selection, offer styling advice, and ensure the store meets high presentation standards. The ideal candidate has 1-3 years of retail experience, strong leadership skills, and a dedication to customer satisfaction. The role requires you to work retail hours and actively engage in achieving sales targets while guiding the team in delivering excellent service.

Qualifications

• Minimum 1–3 years of retail experience.
• Strong skills with the ability to motivate and coach the sales team.
• Good problem-solving skills.

Responsibilities

• Assist customers with product selection and fitting.
• Provide product knowledge and styling advice.
• Achieve daily and monthly sales targets.

Skills

Motivating sales team

Problem-solving skills

Customer service

Job description

Overview

We are looking for a friendly, energetic, and customer-focused Sales Associate to join our Footwear retail team. You will play a key role in delivering an exceptional in-store experience, achieving sales goals, and maintaining the brand’s premium standards.

Responsibilities

• Assist customers with product selection and fitting.
• Provide product knowledge and styling advice.
• Achieve daily and monthly sales targets.
• Handle cashiering, stock replenishment, and visual merchandising.
• Ensure the store is clean and well-presented at all times.
• Assist the Shop Manager in overseeing daily store operations.
• Lead and motivate the sales team to deliver exceptional customer service.
• Support in achieving store KPIs, including sales targets, ATV, and UPT.
• Handle cashiering, inventory management, and stock replenishment.
• Ensure the store’s visual merchandising and cleanliness meet brand standards.
• Guide, train, and coach Sales Assistants on product knowledge and selling skills.
• Assist in staff scheduling and ensuring adequate manpower coverage.
• Resolve customer issues professionally and escalate when needed.
• Take charge of opening and closing duties when required.
• Assist the Store Manager in overall store management and operations.
• Lead, coach, and motivate the team to achieve sales targets and KPIs.
• Ensure high standards of customer service, store presentation, and product display.
• Manage inventory, stock transfers, and shrinkage control.
• Assist in planning staff schedules and ensuring optimized manpower deployment.
• Conduct training for staff on sales techniques, product knowledge, and brand standards.
• Handle escalated customer concerns and provide solutions professionally.
• Monitor store performance and provide action plans to improve sales and efficiency.
• Take full responsibility for store operations during the Store Manager’s absence.

Requirements

• Minimum 1–3 years of retail experience.
• Strong skills with the ability to motivate, coach, and guide the sales team.
• Good problem-solving skills and able to handle customer escalations professionally.
• Strong sense of responsibility and ownership of store operations.
• Willing to work retail hours (weekends, public holidays, shift rotation).