Sales Advisor - Farlim

Ban Hin Bee; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable retail company in Penang is seeking motivated individuals to engage with customers and recommend products tailored to their needs. Candidates should have at least SPM or equivalent, and fresh graduates are encouraged to apply. Strong product knowledge and communication skills in Bahasa Malaysia are essential; Mandarin is a bonus. The role involves understanding customer needs, performing product demonstrations, resolving complaints, and supporting store operations.

Qualifications

• Minimum education of SPM, O-Level, or SKM Level 1, 2, or 3.
• Fresh graduates welcome, retail or appliance sales experience is an advantage.
• Able to communicate in Bahasa Malaysia; Mandarin is a plus.

Responsibilities

• Understand customer needs and recommend suitable products.
• Perform live product demonstrations for local customers.
• Resolve customer complaints with empathy and follow up.
• Support store operations and maintain displays.

Skills

Customer engagement

Product knowledge

Communication in Bahasa Malaysia

Empathy

Education

SPM, O-Level, or SKM Level 1, 2, or 3

Job description

Understand customer needs through active engagement and recommend suitable products based on their lifestyle and budget.

Demonstrate strong product knowledge, including features, energy efficiency, and warranty details.

Perform live product demonstrations tailored to local customer usage.

Promote current deals, bundles, and financing options to improve affordability.

Upsell complementary products like warranties and services where beneficial.

Resolve customer complaints with empathy and follow up after sales to ensure satisfaction.

Support store operations by maintaining clean, accurate displays and reporting stock issues.

Share market insights, assist with staff training, and stay updated on new product trends.

Requirements:

Minimum education: SPM, O-Level, or SKM Level 1, 2, or 3 (or equivalent).

Fresh graduates are welcome; experience in retail or appliance sales is an advantage.

Able to communicate in Bahasa Malaysia; Mandarin is a plus.

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