Sales Admin

FWS Deions Industries; Gombak; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading supplier of deionized water solutions is seeking a Sales Admin to bridge customer needs and internal teams. The ideal candidate will manage sales orders, provide customer service, and support the sales team. Proficiency in English and Mandarin is required, along with 2+ years in a similar role. Strong organization and multitasking skills are essential for success. This position offers an opportunity to be part of a dynamic environment focused on customer satisfaction and efficient order processing.

Qualifications

• Minimum 2 years of experience in sales support or administrative roles.
• Experience in handling customer inquiries and maintaining records.
• Strong multitasking abilities and attention to detail.

Responsibilities

• Process incoming sales orders and manage order details.
• Act as a liaison between clients and internal teams.
• Prepare quotations and issue invoices to customers.
• Assist the sales department with administrative tasks.

Skills

Proficiency in English

Mandarin proficiency

Sales administrative experience

Organizational skills

Customer relations

Tools

Microsoft Office

Sales/order management software

Job description

SUMMARY OF OVERALL ROLES AND RESPONSIBILITIES

Sales Admin plays a critical role in bridging customer needs with the internal production and sales teams to ensure the smooth processing of orders for deionized water and car care products. The position requires handling customer inquiries, processing sales orders, maintaining records, and supporting the sales team in achieving targets. The Sales Admin is also responsible for managing relationships with key accounts, such as car manufacturers, workshops, and petrol stations, and providing high-quality customer service.

SPECIFIC DUTIES & TASK

• Sales Order Management

  Process incoming sales orders for deionized water and car care products. Ensure accurate entry of order details, including product customization requests (e.g., labeling). Communicate job specifications and special customization requests to the production department. Coordinate with the production team to manage stock levels, production timelines, and delivery schedules. Confirm order details with customers, including pricing, delivery expectations, and payment terms.

• Customer Service and Relationship Management

  Act as a liaison between clients (e.g., car manufacturers, petrol stations, workshops) and internal teams to resolve queries or issues. Provide regular updates to customers on order status, expected delivery dates, and payment requirements. Handle after‑sales service, such as product feedback and directing complaints to relevant departments.

• Quotation and Invoicing

  Prepare and send quotations to customers for standard and OEM (Original Equipment Manufacturer) product offerings. Liaise with the sales team to generate and issue accurate invoices to customers.

• Support Sales and Marketing Efforts

  Assist the sales department with administrative tasks, including preparing presentations for potential new customers. Collaborate with the marketing team to provide sales feedback that can improve marketing strategies and customer engagement. Maintain an organized and up‑to‑date database of customer orders, invoices, and payment statuses. Track the sales pipeline, ensuring all customer interactions are documented and follow‑ups are conducted in a timely manner.

KNOWLEDGE AND/OR SKILL ESSENTIAL

• Languages: Proficiency in English and Mandarin (additional languages a plus).
• Sales & Administrative Experience: At least 2 years in a similar sales support or administrative role, ideally in a B2B environment.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint) and sales/order management software. Experience with e‑commerce platforms (e.g., Shopee) is a plus.
• Customer Relations: Excellent interpersonal skills with the ability to handle customer inquiries professionally and build long‑term relationships.
• Organizational Skills: Strong multitasking abilities, attention to detail, and experience in handling high‑volume order processing.

KNOWLEDGE AND/OR SKILL DESIRABLE

• Experience in the automotive or industrial product sector, particularly in working with OEM partnerships.
• Ability to adapt in a fast‑paced, competitive environment and contribute ideas to streamline order processing and customer service.

MINIMUM PERFORMANCE STANDAND AND/OR KEY PERFORMANCE

• Number of processed orders per month (accuracy and timeliness).
• Customer satisfaction levels (based on feedback).
• Achievement of monthly/quarterly sales targets in collaboration with the sales team.
• Reduction of order fulfillment errors (especially for customized orders).