Retail Telco Manager (Kedah & Penang)

HONOR; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications company is seeking a Region Telco Manager in Kuala Lumpur to drive business growth through partner management and performance analysis. The ideal candidate will have a Bachelor's degree and 3+ years in sales or the telecom industry. Responsibilities include optimizing sales productivity, managing retail merchandising quality, and collaborating with internal stakeholders to improve efficiency. The position demands strong analytical and communication skills and is pivotal in enhancing market competitiveness and driving revenue expansion.

Qualifications

• 3+ years of experience in sales, retail, or telecom industry.
• Strong analytical, communication, and compliance management skills.

Responsibilities

• Drive regional Telco sales performance by setting clear targets and analyzing trends.
• Build and strengthen relationships with key business partners and dealers.
• Oversee retail merchandising quality across the region.

Skills

Analytical skills

Communication skills

Compliance management

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Office

Job description

The Region Telco Manager plays a strategic role in driving regional Telco business growth through strong partner management, disciplined retail execution, and data-driven performance leadership. This position leads the end-to-end Telco commercial ecosystem—from sales optimization and outlet performance to merchandising excellence and stakeholder collaboration—to ensure consistent market competitiveness and sustainable revenue expansion.

Drive regional Telco sales performance by setting clear targets, analyzing weekly/monthly trends, and implementing corrective action plans.

Optimize sales productivity across all dealers and assigned territories through structured coaching and performance oversight.

2. Strategic Partner & Relationship Management

Build and strengthen long-term relationships with key business partners, dealers, and Telco representatives to enhance business opportunities and market reach.

Act as the primary liaison to resolve issues, support business continuity, and influence partner engagement.

Conduct regular store visits to top-performing and high-potential outlets to ensure compliance with operational standards and brand expectations.

Identify performance gaps and develop action plans to elevate outlet KPIs and customer experience.

4. Retail Merchandising & Brand Presentation

Oversee retail merchandising quality across the region, ensuring all displays, POP materials, and brand touchpoints meet corporate guidelines.

Coordinate timely updates of promotional materials and visual standards to maintain high in-store visibility.

5. Reporting, Insights & Performance Governance

Monitor dealer performance through structured reporting, business reviews, and data tracking.

Enforce compliance requirements, including penalty implementation when necessary, and provide actionable feedback to strengthen performance.

6. Cross-Functional & Stakeholder Collaboration

Work closely with Telco Admin, Regional General Manager (RGM), retail teams, and other internal stakeholders to streamline processes and improve operational efficiency.

Support the execution of national programs, launches, and campaigns across the assigned region.

Bachelor’s degree in Business, Marketing, or related field.

3+ years of experience in sales, retail, or telecom industry.

Strong analytical, communication, and compliance management skills.

Proficiency in Microsoft Office for reporting.