RETAIL SUPERVISOR

SLL Machinery Hardware; Ipoh; On-site; MYR 30,000 - 40,000; Full time

Job summary

A retail company in Malaysia is seeking a Store Supervisor to lead daily operations and maintain service quality. The ideal candidate will have a Diploma/Degree in a related field and a minimum of 2 years experience in a supervisory role. Responsibilities include training staff, monitoring sales performance, and ensuring a clean and safe store environment. Strong leadership and problem-solving skills are essential to motivate the team and enhance customer service.

Qualifications

• Minimum 2 years of experience in a retail supervisory or management role.
• Proficient in inventory management and data analysis.
• Ability to effectively lead and motivate a team.

Responsibilities

• Lead and supervise staff to ensure smooth daily operations.
• Handle customer escalations and maintain service quality.
• Monitor sales performance and support the manager in achieving KPIs.
• Oversee stock counts and replenishment.
• Ensure store cleanliness and adherence to product standards.
• Train and guide new staff in daily tasks and customer service.
• Develop and implement store policies and procedures.

Skills

Strong communication skills

Problem-solving abilities

Team leadership

Inventory management

Customer service best practices

Education

Diploma/Degree in related field

Job description

Lead and supervise staff to ensure smooth daily operations

Handle customer escalations and maintain service quality.

Monitor sales performance and support the manager to achieving KPIs.

Oversee stock counts and replenishment.

Ensure store cleanliness and adherence to product standards.

Train and guide new staff in daily tasks and customer service.

Develop and implement store policies and procedures to ensure a positive and productive environment.

What we are looking for :

Diploma/Degree in related field.

Minimum 2 years of experience in a retail supervisory or management role

Support the manager in staff training and development

Maintain store security and safety standards.

Strong communication and interpersonal skills, with the ability to effectively lead and motivate a team

Excellent problem-solving and decision-making abilities

Proficient in inventory management and data analysis

Familiarity with retail operations, merchandising, and customer service best practices

Adaptable to change and able to work in a fast-paced, dynamic environment