Retail Store Manager

VHR Consultancy; Malacca City; On-site; MYR 50,000 - 70,000; Full time

Job summary

A premium home finishes retailer in Malacca City is seeking a dynamic Retail Store Manager to lead their flagship location. This role involves developing sales strategies, managing daily operations, and fostering team growth. The ideal candidate should have a background in high-volume retail management, with strong skills in customer relationship management and fluency in English, Bahasa Malaysia, and Mandarin. A commitment to quality service and strategic decision-making is essential.

Qualifications

• Minimum 2-3 years of retail management experience in a high-volume or premium environment.
• Experience in building materials, interior design, or luxury retail is an advantage.
• Proficient in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Develop and execute store strategies to achieve sales goals.
• Oversee daily operations of the store ensuring high-quality service.
• Recruit and continuously coach the team to achieve high performance.

Skills

Team leadership

Sales strategy development

Customer relationship management

Performance analysis

Digital analytics

Education

Diploma or Bachelor’s Degree in Business, Management, Marketing

Tools

CRM platforms

Job description

We are seeking a dynamic and results-driven Retail Store Manager to lead a high-performing team and spearhead the overall success of flagship location. This critical leadership role encompasses driving sales performance, ensuring operational excellence, and cultivating an exceptional customer experience within the premium home finishes sector. The ideal candidate will be empowered to make strategic decisions that impact both revenue and team development.

Responsibilities

Sales & Business Growth

• Strategic Planning: Develop and execute comprehensive store strategies designed to meet and exceed ambitious sales, profitability, and net income goals.
• Relationship Management: Actively build, cultivate, and maintain strong, lasting professional relationships with key trade partners, including homeowners, architects, interior designers, and general contractors.
• Data-Driven Sales Funnel: Utilize advanced Customer Relationship Management (CRM) systems to meticulously manage leads, track team performance metrics, and continually optimize the entire sales funnel for maximum conversion.
• Performance Analysis: Conduct in-depth analysis of sales data and market trends to proactively identify emerging opportunities, potential risks, and critical areas for process improvement.

Operations & Customer Experience

• Operational Excellence: Oversee all aspects of daily store operations, ensuring efficiency, compliance, and the delivery of consistently high-quality service standards.
• Visual Standards: Elevate and maintain a world-class showroom presentation, overseeing compelling visual merchandising to enhance the customer journey and product appeal.
• Process Improvement: Champion a culture of continuous improvement by recommending and implementing strategic enhancements significantly boost both team productivity and overall customer satisfaction.
• Digital Integration: Leverage digital tools and business intelligence data to inform strategic decision-making and enhance overall store performance management.

Team Leadership & Culture

• Coaching & Development: Recruit, onboard, and continuously coach, train, and inspire the team, fostering professional growth and ensuring consistent delivery of high-level results.
• Talent Acquisition: Strategically identify and recruit new team members who align with the organization's core values and high-performance standards.
• Collaborative Environment: Cultivate and maintain a highly collaborative, positive, and results-focused work environment.
• Brand Advocacy: Serve as the chief advocate for the company's core values, policies, and customer-centric mindset, ensuring the team upholds a premium service standard.

Qualifications

• Possess a Diploma or Bachelor’s Degree in Business, Management, Marketing, or any relevant field.
• A minimum of 2-3 years of proven, direct experience successfully managing a retail store, preferably in a high-volume or premium environment.
• Prior experience within the building materials, interior design, home furnishings, or high-end retail sectors (e.g., luxury goods, jewelry, specialized products) is a significant advantage.
• Demonstrated expertise and fluency in utilizing modern Customer Relationship Management (CRM) platforms and leveraging digital analytics tools for strategic decision-making and performance monitoring.
• Must be highly proficient (written and verbal) in English, Bahasa Malaysia, and Mandarin to effectively engage with a diverse regional client base, trade partners, and internal stakeholders.
• Must be legally eligible to work in Malaysia (e.g., Malaysian Citizen or Permanent Resident).