Retail Sales Associate [Immediate Hiring]

Tetap Hangat; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent fashion retailer in Kuala Lumpur seeks a Sales Associate to provide exceptional customer service and assist customers in selecting fashion items. Candidates should have a passion for fashion, strong communication skills, and some background in retail or customer service. Responsibilities include maintaining store presentation, processing sales transactions, and collaborating with the team to achieve sales goals. This role offers allowances, attractive incentives, and training programs.

Benefits

Allowance provided

Basic with attractive incentives

Training provided

EPF SOCSO

No OT needed

Qualifications

• Fluency in English and Malay.
• Customer service experience preferred.
• Reliability and proactivity essential.

Responsibilities

• Greet customers and assist in selecting fashion items.
• Maintain visual merchandising standards.
• Process sales transactions accurately using POS.
• Collaborate effectively with colleagues.

Skills

Communication skills

Customer service

Fashion knowledge

Interpersonal skills

Education

High school SPM or equivalent

Further education in Fashion, Retail, or Business

Job description

Requirement

• High school SPM or equivalent; further education in Fashion, Retail, or Business is an advantage.
• Previous retail or customer service experience preferred (fashion retail experience highly desirable).
• Passion for fashion and strong product knowledge.
• Excellent communication and interpersonal skills, English and Malay be fluent.
• Reliable, proactive, and able to work flexible hours, including weekends and holidays.

Responsibility

Key Responsibilities

Customer Service & Sales

Greet customers warmly and assist them in selecting fashion items that meet their style and needs.

Deliver an exceptional in-store experience through active listening and personalized recommendations.

Achieve individual and store sales targets through effective selling techniques and upselling.

Handle customer inquiries, exchanges, and returns in a professional and friendly manner.

Store Presentation & Merchandising

Maintain visual merchandising and store display standards according to brand guidelines.

Ensure products are properly tagged, folded, steamed, and organized.

Replenish stock on the sales floor and inform management of low inventory levels.

Operations & Compliance

Process sales transactions accurately using the POS system.

Assist in daily opening and closing procedures.

Follow all company policies, including loss prevention and health and safety guidelines.

Teamwork & Communication

Collaborate effectively with colleagues to achieve sales and customer satisfaction goals.

Participate in team meetings, product training, and promotional activities.

Communicate customer feedback and store issues to the supervisor or manager.

Benefits

• allowance provided
• basic with attractive incentives
• training provided
• EPF SOCSO
• no OT needed

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