Retail Sales Assistant

Alantic Sports Pte Ltd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retailer in sports apparel in Johor Bahru seeks a Retail Sales Assistant. The role involves providing top-notch customer service, assisting with purchases, maintaining visual merchandising standards, and handling transactions efficiently. Ideal candidates possess excellent communication skills and a passion for customer satisfaction, along with experience in retail or sales. Join a collaborative team that values innovation and career advancement opportunities in a dynamic environment.

Benefits

Ongoing training and development opportunities

Supportive team environment

Opportunities for career advancement

Qualifications

• Previous experience in a customer-facing retail or sales role.
• Strong communication and interpersonal skills.
• Proficiency in English and Bahasa Malaysia.

Responsibilities

• Greet customers in a friendly manner.
• Assist customers with inquiries and recommendations.
• Maintain visual merchandising standards.
• Handle transactions accurately.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Teamwork

Bilingual (English and Bahasa Malaysia)

Job description

Overview

Alantic Sports Pte Ltd – Johor Bahru, Johor

About us

Alantic Sports Sdn Bhd is a leading retailer of premium sports and lifestyle apparel, footwear and accessories. With a strong presence in the Malaysian market, we pride ourselves on offering high-quality products and unparalleled customer service. Our company culture is built on the values of innovation, integrity and a commitment to the communities we serve.

What you'll be doing

This is a full-time Retail Sales Assistant position at Alantic Sports Sdn Bhd. As a Retail Sales Assistant, you will be responsible for providing excellent customer service and assisting customers with their purchases within a dynamic retail environment.

• Greeting and welcoming customers in a friendly and professional manner
• Assisting customers with product enquiries and making recommendations to match their needs
• Handling cash and card transactions accurately and efficiently
• Maintaining the store's visual merchandising and ensuring product displays are well-stocked and appealing
• Providing input on inventory management and identifying opportunities to improve the customer experience
• Adhering to company policies, procedures and safety guidelines
• Contributing to a positive and collaborative team environment

Key Responsibilities

• Deliver consistent top-notch customer service with welcoming greetings and engaging conversations
• Build strong customer relationships and maintain loyalty through proactive follow-up on queries
• Handle customer feedback and complaints with a positive, solution-oriented approach

Store Operations

• Maintain high visual merchandising standards according to company guidelines
• Ensure store cleanliness and appealing merchandise presentation
• Operate POS systems with precision and accuracy
• Support daily sales operations and inventory management

Inventory Management

• Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales
• Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies
• Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate
• Prevent Stock Loss: Support security measures to minimize theft and protect inventory

What we're looking for

• Previous experience in a customer-facing retail or sales role, preferably in the sports or fashion industry
• Excellent communication and interpersonal skills, with a genuine passion for providing exceptional customer service
• Strong problem-solving abilities and the flexibility to adapt to changing demands
• Keen attention to detail and the ability to multi-task effectively
• A positive, energetic and team-oriented approach
• Proficiency in both English and Bahasa Malaysia

What we offer

• Ongoing training and development opportunities
• A collaborative and supportive team environment
• Opportunities for career advancement within the company

If you're excited about the prospect of joining our dynamic team, we encourage you to apply now.

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