Retail Executive

Multicare Health Pharmacy; Subang Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A local retail pharmacy in Selangor seeks a Customer Service Associate to perform consultations with customers, provide tailored nutritional advice, and recommend health products. The candidate should have at least an SPM qualification or Diploma, ideally with relevant experience. Excellent communication skills in both English and Bahasa Malaysia are required. The role includes shift work and offers various benefits, including annual leave and training opportunities.

Benefits

EPF/SOCSO

Annual Leave

Annual bonus

Overtime pay

Training provided

Fast track career progression

On‑site professional training

Special staff pricing

Qualifications

• Minimum SPM qualification or Diploma in any related field.
• Preferably at least 1 year of relevant working experience in retail pharmacy or healthcare.
• Strong customer service orientation and able to work shifts.

Responsibilities

• Perform consultations with customers to assess their health goals.
• Provide tailored nutritional advice and meal planning.
• Recommend nutritional supplements based on dietary requirements.

Skills

Customer service orientation

Communication in English

Communication in Bahasa Malaysia

Education

Minimum SPM qualification or Diploma

Job description

Requirement

• Minimum SPM qualification or Diploma in any related field.
• Preferably at least 1 year of relevant working experience, experience in a retail pharmacy setting or healthcare industry is added advantage.
• Fresh graduate with no experience are also encouraged to apply.
• Well versed in English and Bahasa Malaysia; additional language is an added advantage.
• Strong customer service orientation.
• Able to work on shifts, weekend and public holiday.
• Self‑motivated and passionate about retail.

Responsibility

• Perform consultations with customers to assess their health goals.
• Provide tailored nutritional advice and meal planning based on individual health conditions, preferences, and lifestyle.
• Educate customers on the benefits of various supplements, vitamins, and other health products available at the pharmacy.
• Recommend appropriate nutritional supplements, vitamins, and other health products based on customers' dietary requirements and health goals.
• Stay updated on the latest products and health trends to provide informed advice.
• Work closely with pharmacists to provide integrated care and ensure customers receive holistic support.
• Assist in managing the inventory of nutritional supplements and related products.
• Monitor stock levels and ensure the availability of popular products.
• Provide excellent customer service, addressing customer inquiries and concerns promptly and professionally.
• Ensure all practices comply with relevant health regulations and pharmacy policies.

Benefits

• EPF/SOCSO
• Annual Leave
• Annual bonus
• Overtime pay
• Training provided
• Fast track career progression
• On‑site professional training
• Enjoy special staff pricing in Sunway MultiCare Pharmacy
• Enjoy other exclusive staff discounts in Sunway Group