Retail Consultant (Casual)

Aesop; Penang; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global retail company is seeking a Seasonal Retail Consultant for their store in Gurney Plaza, Penang. The role involves engaging customers, providing exceptional service, and ensuring the store is well-presented. Ideal candidates will possess strong communication skills, a passion for customer service, and flexibility to work shifts during the busy season. Comprehensive training and a supportive workplace culture are offered to new hires.

Benefits

Comprehensive training

Supportive workplace culture

Qualifications

• Ability to communicate with warmth and curiosity.
• Passion for providing exceptional customer service.
• Interest in learning product knowledge.

Responsibilities

• Engage with customers and guide them to suitable products.
• Maintain stock levels and ensure store presentation.
• Support store teams to meet customer needs.

Skills

Communication

Customer service

Flexibility

Job description

Job Description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role Purpose

Our busiest time of year is approaching, and we are seeking a Seasonal Retail Consultant to support our incredible Aesop store in Gurney Plaza, Penang.

As an Aesop Retail Consultant, you embody our desire to engage, listen and guide customers to products that are relevant to them. You will welcome customers into our spaces and through intentional interactions deepen the way our products are experienced. In demonstrating products that address customer needs you will deliver an exceptional, inclusive customer experience.

You will be responsible for ensuring our store teams are supported to meet the needs of our many customers, processing sales and keeping stock levels adequately maintained and exceptionally presented.

What Are We Looking For

• The ability to communicate with warmth, curiosity and sincerity
• Passion for providing exceptional customer service
• No prior retail experience necessary but ideally you will have some experience within a customer service role or environment
• An interest to learn product knowledge
• Flexible and open availability throughout Jan - Feb 2026
• Able to work shift hours and must be able to work some weekends

What’s On Offer

• A comprehensive training session, to equip you with all you need to know to succeed in store
• A kind and considered workplace culture

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.