Retail Associate: Training & Growth in Customer Experience

Habib Retail; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail brand in Kuala Lumpur is seeking a dedicated customer service representative to enhance customer relations and assist in purchasing processes. Candidates should have a minimum of SPM and ideally 1-2 years of retail experience, with a strong knowledge of sales and marketing. Excellent communication skills in English and Malay are essential. The role involves greeting customers, coordinating sales activities, and maintaining stock records. Flexibility to work shifts and on weekends is required.

Benefits

Internal training and development opportunities

Qualifications

• Minimum qualification of Sijil Pelajaran Malaysia (SPM) or equivalent.
• Preferably 1-2 years of relevant experience in retail. Fresh graduates encouraged.
• Strong knowledge in retail management, sales, and customer service.

Responsibilities

• Follow company rules and uphold brand image.
• Greet and engage customers, answering inquiries.
• Coordinate sales activities to meet targets.
• Assist in telemarketing and maintain customer relationships.
• Record new merchandise and assist in stock take.
• Ensure cutting and servicing requests are approved.

Skills

Customer service

Sales and marketing

Teamwork

Retail knowledge

Language proficiency in English and Malay

Education

Sijil Pelajaran Malaysia (SPM) or equivalent

Job description

A leading retail brand in Kuala Lumpur is seeking a dedicated customer service representative to enhance customer relations and assist in purchasing processes. Candidates should have a minimum of SPM and ideally 1-2 years of retail experience, with a strong knowledge of sales and marketing. Excellent communication skills in English and Malay are essential. The role involves greeting customers, coordinating sales activities, and maintaining stock records. Flexibility to work shifts and on weekends is required.