Retail Associate

TipTopJob.com Malaysia; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Malaysia is seeking enthusiastic team members to help achieve store sales and profit targets. This role requires you to deliver excellent customer service while effectively communicating product knowledge. Ideal candidates will have a passion for sports or fashion and will collaborate respectfully with team members. A background in retail is preferred. Join us to thrive in a dynamic sales environment while upholding our brand values.

Qualifications

• 1-2 months working in a sports/fashion retail environment is preferred.
• Basic numeracy, literacy, and communication skills are essential.

Responsibilities

• Meet or exceed store sales and profit targets.
• Execute Brand Customer Service standards.
• Communicate product features and benefits effectively.
• Process transactions quickly and accurately.

Skills

Customer service

Sales techniques

Communication

Job description

Overview

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Qualifications

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

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