Retail Associate (Klang Valley)

TipTopJob.com Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks motivated individuals to drive sales and provide exceptional customer service. Responsibilities include inspiring consumer loyalty, executing store operations, and meeting sales targets. Candidates should have 1-2 months of experience in a retail environment and possess basic communication skills. If you are passionate about retail and eager to grow, apply now for an opportunity to join a dynamic team.

Qualifications

• 1-2 months experience in a sports/fashion retail environment preferred.
• Basic numeracy and literacy skills required.
• Good verbal communication skills.

Responsibilities

• Inspire consumer loyalty to the Brand.
• Serve and sell effectively to customers.
• Execute store operations diligently.
• Meet or exceed sales and profit targets.
• Adhere to Brand Customer Service standards.

Skills

Customer service skills

Sales skills

Team collaboration

Effective communication

Job description

Overview

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Qualifications

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills

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