Retail Associate (Johor Bahru)

TipTopJob.com Malaysia; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company in Johor Bahru is looking for a motivated individual to join their team. The role involves achieving store sales and KPI targets, providing excellent customer service, and maintaining store standards. Ideal candidates should have 1-2 months of experience in a retail environment and possess basic communication skills. This position offers an opportunity to inspire customer loyalty while representing the brand values.

Qualifications

• 1-2 months of experience in customer-focused retail environment.
• Basic numeracy, literacy, and verbal communication skills.

Responsibilities

• Meet or exceed store sales and KPI targets.
• Serve and sell passionately to customers.
• Exhibit the Brand Attitude and Values.
• Execute and maintain Visual Merchandising standards.
• Perform all store operations safely and effectively.

Skills

Customer service

Sales techniques

Communication skills

Job description

• Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the Brand
• Effectively serving and selling to customers
• Diligently executing store operations

Key Responsibilities

• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers’ expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers’ needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance

Knowledge, Capabilities and Experience

Minimum Qualifications:

• Preferably between 1-2 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills