Retail Associate

BigBigPlace; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail company is seeking a Retail Associate to provide exceptional service to customers. The role involves greeting customers, answering questions, and processing payments. You will assist in maintaining store cleanliness and organization, stock management, and participate in events if required. Ideal candidates should possess strong communication skills and a keen interest in enhancing the customer experience within the store environment.

Qualifications

• Exceptional customer service skills.
• Ability to clearly communicate about products and services.
• Experience in retail or a similar environment.

Responsibilities

• Maintain high service standards in the store.
• Process customer payments and refunds.
• Organize merchandise and assist with inventory.

Job description

Location:

BigBigPlace Bandar Sri Permaisuri
R-F-20, First Floor, Kompleks Permaisuri Q, 6, Jalan Sri Permaisuri, Bandar Sri Permaisuri, 56000 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

BigBigPlace Petaling Jaya
42, Jln Profesor Diraja Ungku Aziz, Seksyen 12, 46200 Petaling Jaya, Selangor

Role Overview:

The Retail Associate role is very crucial in the development of BigBigPlace retail. The role is to serve customers by helping them select products and assist the current retail team by providing amazing customer experience and enhancing the BigBigPlace brand.

Key Responsibilities:

• Maintain a high standard of service all the time in store. This includes:
  • Greeting customers
  • Answering customer questions related to merchandise and store policies
  • Communicate clearly about products and services.
  • Recommending products or services based on customer needs
  • Processing customer payments and refunds
• Opening and closing of the store according to operating hours.
• Stocking, organizing, and taking inventory of merchandise. Assisting in maintaining the back stock room and setting up merchandise displays on the sales floor.
• Keeping the store clean. Collaborating with fellow team members to keep the sales floor area clean and organized at all times.
• Ringing up sales and arranging for delivery or pick-up of the customer’s order if needed.
• Inviting customers to participate in sales, company events, and informing them of the current deals.
• Inviting the customer to join our membership program.
• Additional tasks may include:
  • Attend sales, product and management training.
  • Assist and outstation travelling in events and expos (If required).
  • Overtime work whenever required.