RETAIL AREA MANAGER

Lo Hong Ka; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

A retail organization in Malaysia is seeking an experienced Retail Area Manager to lead operations across multiple stores in Kuala Lumpur and Penang. The ideal candidate will drive sales and improve operational efficiency, providing strong leadership and development to store managers. With at least 3 years in the retail industry, you should possess excellent communication and analytical skills, be willing to travel, and have your own transportation. Strong understanding of consumer trends and exceptional customer service is essential.

Qualifications

• At least 3 years’ experience in the retail industry.
• Strong presentation and verbal communication skills.
• Computer-literate and able to use Microsoft Office applications.

Responsibilities

• Oversee daily operations of multiple retail stores.
• Lead and coach store managers to improve performance.
• Analyze sales data to identify trends and opportunities.
• Ensure high standards of visual merchandising and customer service.
• Monitor key performance indicators for store improvement.

Skills

Sales leadership

Team management

Data analysis

Communication skills

Customer service

Education

Diploma in Management/Business or equivalent

Tools

Microsoft Office

Job description

We are seeking an experienced Retail Area Manager to oversee the operations and performance of our retail stores across Kuala Lumpur / Penang. As a key member of our management team, you will be responsible for driving sales, improving operational efficiency, and ensuring an exceptional customer experience within your area of responsibility.

What you'll be doing

Manage and coordinate the daily operations of multiple retail stores, ensuring they meet or exceed sales, service and operational targets.

Provide leadership, coaching and development support to store managers and their teams, helping them to improve performance and reach their full potential.

Analyse sales data, identify trends and opportunities, and implement strategies to drive growth and profitability.

Ensure stores maintain high standards of visual merchandising, stock control and customer service.

Collaborate with the central team to implement new initiatives, policies and procedures across the retail network.

Monitor and report on key performance indicators, providing insights and recommendations for continuous improvement.

Maintain a strong understanding of the retail industry, consumer trends and competitor activity.

What we're looking for

Highly motivated, results-oriented, and passionate about sales with a quick-thinking mindset.

Strong leadership and excellent people management skills, with the ability to coach, motivate and develop high-performing retail teams.

Proven ability to work effectively across teams and build strong interpersonal relationships.

Strong presentation, verbal and written communication skills in Mandarin, English and Bahasa Malaysia.

Possess at least a Diploma in Management/ Business or equivalent, with at least 3 years’ experience in retail industry.

Willing to travel frequently to assigned outlets and flexible with working hours, weekend and public holidays; must have own transportation.

Computer-literate and proficient with Microsoft Office (Word, Excel, Outlook and PowerPoint).

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