Restaurant Manager (F&B)

HerbaLine Global Wellness Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A wellness-focused restaurant group located in Selangor is looking for a Restaurant Manager/Supervisor. This key leadership role involves overseeing daily operations to ensure service excellence and operational efficiency. Candidates should have at least 3–5 years of restaurant management experience and possess strong skills in leadership, customer service, and problem-solving. The position offers competitive compensation along with numerous employee benefits and opportunities for career growth.

Benefits

Commission

Performance Incentive

Twice bonus

Company trip

Career development opportunities

Discounts on products and services

Supportive company culture

Qualifications

• Minimum 3–5 years of experience in a restaurant management or supervisory role.
• Solid understanding of F&B operations including cost control and inventory management.
• Highly organised, detail-oriented, and able to multitask in a fast-paced environment.

Responsibilities

• Oversee day-to-day restaurant operations including inventory control and cost management.
• Deliver and maintain exceptional customer service standards.
• Monitor food quality and presentation to ensure compliance with company standards.
• Develop initiatives to drive revenue growth and customer retention.
• Lead, motivate, and manage the restaurant team to achieve performance targets.
• Ensure compliance with health, safety, and hygiene standards.

Skills

Leadership skills

Customer service mindset

Problem-solving skills

Organizational skills

Communication skills

Detail-oriented

Education

Experience in restaurant management or supervisory role

Tools

POS systems

Staff scheduling tools

Job description

Overview

HerbaLine Global Wellness Group – Selangor

The Restaurant Manager / Supervisor plays a key leadership role in overseeing daily restaurant operations, ensuring service excellence, operational efficiency, and consistent delivery of a high-quality dining experience. This role requires strong people management skills, operational discipline, and a customer-centric mindset aligned with HerbaLine’s wellness and service standards.

Responsibilities

1. 1. Operations Management
   Oversee day-to-day restaurant operations, including staff deployment, shift scheduling, inventory control, and strict cost control.

2. Monitor and manage food cost, labour cost, and operating expenses to meet budget targets.

3. Ensure smooth front-of-house and back-of-house coordination to maintain service efficiency.

4. Analyze operational reports and KPIs, identify cost leakage, and implement corrective actions to improve performance.

1. 2. Customer Experience
   Deliver and maintain exceptional customer service standards at all times.

2. Handle customer feedback, complaints, and service recovery professionally and promptly.

3. Ensure a consistent and positive dining experience aligned with brand standards.

1. 3. Food Quality & Standards
   Monitor food quality, presentation, and portion control to ensure compliance with company standards.

2. Work closely with the kitchen team to ensure menu execution meets quality and hygiene requirements.

3. Take immediate corrective action when standards are not met.

1. 4. Sales & Business Performance
   Develop and implement initiatives to drive revenue growth, upselling, and customer retention.

2. Plan, monitor, and control food cost percentage, labour cost ratio, and overall operating cost.

3. Minimise wastage through proper inventory planning, stock rotation, and portion control.

4. Support marketing and promotional activities to increase footfall and sales.

1. 5. People Management & Training
   Lead, motivate, and manage the restaurant team to achieve performance targets.

2. Conduct staff training, coaching, and performance monitoring.

3. Foster a positive, disciplined, and service-oriented work culture.

1. 6. Compliance & Safety
   Ensure full compliance with health, safety, hygiene, and company policies.

2. Maintain cleanliness, safety standards, and regulatory requirements at all times.

3. Prepare for audits and inspections when required.

What we're looking for

• Minimum 3–5 years of experience in restaurant management or a supervisory role, preferably within the hospitality or F&B industry.

• Strong leadership and people management capabilities.

• Excellent customer service mindset with strong problem-solving skills.

• Solid understanding of F&B operations, including cost control, inventory management, budgeting, and labour planning.

• Proficient in restaurant systems and technology (POS systems, reservations, staff scheduling tools).

• Highly organised, detail-oriented, and able to multitask in a fast-paced environment.

• Strong communication and interpersonal skills.

What we offer

At the HerbaLine Global Wellness Group, we are committed to providing our employees with a rewarding and fulfilling work experience. We provide Commission, Performance Incentive, twice bonus and company trip.

In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and advancement

• Discounts on our range of company products and services

• A dynamic and supportive company culture

About us

The HerbaLine Global Wellness Group is a leading provider of holistic health and wellness solutions, with a focus on promoting sustainable and ethical practices. We operate a network of wellness centres and organic restaurants across Malaysia, dedicated to helping our customers achieve their health and wellness goals. Our mission is to empower individuals to lead healthier, more balanced lives through innovative products, services, and educational programs.

If you are passionate about hospitality, leadership, and service excellence, we invite you to join our team. In addition to our Ipoh branch, we currently have openings in Bandar Botanic, Cheras Selatan, Sri Hartamas, and Melaka.

Apply now to take the next step in your career with HerbaLine Global Wellness Group!