Restaurant Manager/ Supervisor (F&B)

HerbaLine Global Wellness Group; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading wellness group in Ipoh is seeking a skilled Restaurant Manager / Supervisor to oversee daily operations, ensure service excellence, and manage a dedicated team. Candidates should have 3–5 years of experience in restaurant management, strong leadership qualities, and a customer-centric approach. The role involves operational management, ensuring food quality, and implementing initiatives to drive business performance. Enjoy a competitive salary and benefits, including career development opportunities within our dynamic company culture.

Benefits

Commission and performance incentives

Career development opportunities

Discounts on company products and services

Company trips

Qualifications

• Minimum 3–5 years of experience in restaurant management or supervisory role.
• Strong leadership and people management capabilities.
• Excellent customer service mindset and problem-solving skills.
• Solid understanding of F&B operations, cost control, and budgeting.

Responsibilities

• Oversee day-to-day restaurant operations and staff deployment.
• Deliver and maintain exceptional customer service standards.
• Monitor food quality and compliance with company standards.
• Develop initiatives to drive revenue growth and customer retention.

Skills

Leadership

Customer service

Problem-solving

Operational management

Communication

Tools

POS systems

Staff scheduling tools

Job description

HerbaLine Global Wellness Group – Ipoh, Perak

The Restaurant Manager / Supervisor plays a key leadership role in overseeing daily restaurant operations, ensuring service excellence, operational efficiency, and consistent delivery of a high-quality dining experience. This role requires strong people management skills, operational discipline, and a customer‑centric mindset aligned with HerbaLine’s wellness and service standards.

What you'll be doing

Operations Management

• Oversee day‑to‑day restaurant operations, including staff deployment, shift scheduling, inventory control and strict cost control.
• Monitor and manage food cost, labour cost, and operating expenses to meet budget targets.
• Ensure smooth front‑of‑house and back‑of‑house coordination to maintain service efficiency.
• Analyze operational reports and KPIs, identify cost leakage, and implement corrective actions to improve performance.

Customer Experience

• Deliver and maintain exceptional customer service standards at all times.
• Handle customer feedback, complaints, and service recovery professionally and promptly.
• Ensure a consistent and positive dining experience aligned with brand standards.

Food Quality & Standards

• Monitor food quality, presentation, and portion control to ensure compliance with company standards.
• Work closely with the kitchen team to ensure menu execution meets quality and hygiene requirements.
• Take immediate corrective action when standards are not met.

Sales & Business Performance

• Develop and implement initiatives to drive revenue growth, upselling, and customer retention.
• Plan, monitor, and control food cost percentage, labour cost ratio, and overall operating cost.
• Minimise wastage through proper inventory planning, stock rotation, and portion control.
• Support marketing and promotional activities to increase footfall and sales.

People Management & Training

• Lead, motivate, and manage the restaurant team to achieve performance targets.
• Conduct staff training, coaching, and performance monitoring.
• Foster a positive, disciplined, and service‑oriented work culture.

Compliance & Safety

• Ensure full compliance with health, safety, hygiene, and company policies.
• Maintain cleanliness, safety standards, and regulatory requirements at all times.
• Prepare for audits and inspections when required.

What we're looking for

• Minimum 3–5 years of experience in restaurant management or a supervisory role, preferably within the hospitality or F&B industry.
• Strong leadership and people management capabilities.
• Excellent customer service mindset with strong problem‑solving skills.
• Solid understanding of F&B operations, including cost control, inventory management, budgeting, and labour planning.
• Proficient in restaurant systems and technology (POS systems, reservations, staff scheduling tools).
• Highly organised, detail‑oriented, and able to multitask in a fast‑paced environment.
• Strong communication and interpersonal skills.

What we offer

At the HerbaLine Global Wellness Group, we are committed to providing our employees with a rewarding and fulfilling work experience. We provide commission, performance incentive, twice bonus and company trip.

In addition to a competitive salary, we offer a range of benefits including:

• Opportunities for career development and advancement
• Discounts on our range of company products and services
• A dynamic and supportive company culture

About us

The HerbaLine Global Wellness Group is a leading provider of holistic health and wellness solutions, with a focus on promoting sustainable and ethical practices. We operate a network of wellness centres and organic restaurants across Malaysia, dedicated to helping our customers achieve their health and wellness goals. Our mission is to empower individuals to lead healthier, more balanced lives through innovative products, services, and educational programs.

If you are passionate about hospitality, leadership, and service excellence, we invite you to join our team. In addition to our Ipoh branch, we currently have openings in Cheras, Seremban 2, and Sri Hartamas. Apply now to take the next step in your career with HerbaLine Global Wellness Group.