Resource Manager

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A global consulting firm in Kuala Lumpur seeks a Resource Manager to enhance resource management and team performance. Candidates should have 6+ years in substantial organizations, experience in talent development, and be proficient with Power BI. This role offers a competitive package and focuses on delivering exceptional client outcomes while continuously improving team engagement and effectiveness.

Benefits

Continuous learning

Flexible working arrangements

Transformative leadership opportunities

Diverse and inclusive culture

Qualifications

• Minimum of 6 years of relevant experience in sizeable organizations.
• Experience in talent development and resource management.
• Proficient with Power BI and RPA dashboards.

Responsibilities

• Strategically partner with leaders and stakeholders for performance.
• Maximize utilization via connecting cohorts to the right networks.
• Support deployment of available staff to client-facing engagements.
• Ensure reliable Advisory wide forecast and reduce variances.
• Facilitate seamless connectivity between pursuit teams and talent.
• Drive behavior change to optimize performance and engagement.
• Use data insights to create actionable recommendations.
• Encourage agile and creative problem-solving methods.
• Manage competing stakeholder interests to ensure delivery.

Skills

Employee experience

Strong communication

Personal leadership

Agile mindset

Team player

Analytical skills

Tools

Power BI

RPA dashboards

Job description

Overview

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

Join our Core Business Services (CBS) team and you will help support important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources, methodologies and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge/Research and Risk Management.

With a wide choice of experience offerings, you could develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sounds interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime

The opportunity

To deliver successful resource management that enables our people to connect to diverse experiences which enrich their lives and careers. To be empowered leaders who drive better outcomes for our clients through engaged teams.

Your key responsibilities

As a Resource Manager, you will be responsible for:

• Business Partnering – strategically partner with our leaders and stakeholders and drive performance for key metrics by escalating to our leaders (i.e., Forecast, utilization variance, etc.)
• Resource Management – maximise utilization by connecting our cohorts to the right networks or career experiences, increasing cross-team resource sharing, increasing use of our global support teams and minimizing the need for contractors
• Bench Management – proactively support and deploy our available staff as soon as possible to client-facing or business development engagements to ensure on the job learning wherever possible
• Forecast Management – ubiquitous and accurate use of key enablers and data quality to ensure a reliable Advisory wide forecast and reduce variances
• Opportunity and Demand management – ensure seamless connectivity between pursuit teams and our available talent. Strategic understanding of future capability needs and proactively addressing gaps
• Change leadership and management - drive behavior change and hold ourselves and others accountable to optimize business performance and employee engagement
• Data Insights to drive change – use our data, tools and systems to recognize and understand XM trends, create insights, and develop recommendations for our leaders
• Agile and Continuous improvement – support and engage in agile and innovative ways of working to drive creative solutions to our business’s challenges. Drive adoption of enablers and new tools, and reward the right behaviors
• Prioritize and manage - competing stakeholder interests and deadlines to ensure delivery of core XM business partnering

Skills and attributes for success

• Passion for employee experience, coaching, and supporting others
• Strong communication (both written and oral) and interpersonal skills
• Demonstrates personal leadership and accountability
• Agile and continuous improvement mindset
• A strong team player, including the ability to work effectively in a virtual environment
• Strong analytical and problem-solving skills using tools and enablers

To qualify for the role you must have

• A minimum of 6 years of relevant working experience in sizeable organisations
• Experience with talent development, resource management and/or supply & demand management within professional services or B2B environments
• Experience in using Power Bi and RPA dashboards as enablers to support resourcing transformation

What we look for

Highly motivated individuals with resourceful and good problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player and have a genuine desire to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package commensurate with your work experience, where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements (FWA), where this may be needed, guided by our FWA Policy. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Are you ready to shape your future with confidence? Apply today.

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The exceptional EY experience. It’s yours to build.

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