Reservations Supervisor

MHG Desaru Hotel; Kota Tinggi; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hospitality brand is seeking a Reservations Supervisor to enhance the performance of the reservations team in Kota Tinggi, Malaysia. The individual will ensure adherence to SOPs, train and coach team members, and manage reservations accuracy while driving revenue opportunities. Key qualifications include a college degree in hotel management and three years of experience in hotel reservations. This role also requires familiarity with technology used in hotel operations and an understanding of the local market dynamics.

Qualifications

• Must have a college degree in hotel management.
• Minimum of three years experience in hotel reservations and rooms division.
• Familiarity with hotel operations available technology and distribution channels required.
• Understanding of the dynamics of the local market and competitors.

Responsibilities

• Drive the performance of the reservations team.
• Ensure adherence to standard operating procedures.
• Monitor daily arrivals and guest requests.
• Assist Revenue Management with inventory management.
• Drive communication to other departments regarding guest expectations.

Skills

Hotel operations technology

Up-selling techniques

Communication skills

Revenue management

Education

College degree in hotel management

Tools

Property Management System (PMS)

Revenue Management System (RMS)

Job description

Full-time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

As Reservations Supervisor you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservation operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure the monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honored. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up-selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

Qualifications

• College degree in hotel management
• Three years experience in hotel reservations and rooms division
• Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
• Understand the dynamics of regional & local market, local competitors and events of the destination