Reservation Supervisor

Courtyard by Marriott Kuala Lumpur South; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel in Kuala Lumpur is seeking a full-time Reservation Supervisor to oversee daily operations and ensure exceptional customer service. The role involves managing reservation systems, communicating effectively with departments, and leading a team to optimize guest satisfaction. Ideal candidates should have a background in hospitality, strong communication skills, and proficiency in reservations processes. This on-site position offers a dynamic work environment. Candidates fluent in English and additional languages are preferred.

Qualifications

• Proficiency in Reservations systems and processes.
• Strong communication skills to engage with clients.
• Expertise in customer service and commitment to satisfaction.
• Experience in training employees for high service standards.
• Ability to work in a fast-paced, hospitality-focused environment.

Responsibilities

• Oversee daily reservation operations.
• Ensure smooth communication between departments.
• Provide exceptional customer service to clients.
• Manage reservation systems and address customer queries.
• Lead the reservations team to optimize customer satisfaction.

Skills

Proficiency in Reservations systems and processes

Strong Communication skills

Expertise in Customer Service

Experience in team development

Strong organizational skills

Problem-solving skills

Fluency in English

Job description

Courtyard by Marriott Kuala Lumpur South is newly located in the vibrant Old Klang Road area, providing guests with an exceptional blend of modern luxury and convenience. The hotel is designed to cater to both business and leisure travelers with a commitment to quality service. Guests will experience contemporary amenities and a comfortable environment that help them move forward seamlessly. #PassionMovesUsForward encapsulates the hotel’s dedication to fostering meaningful travel experiences.

Responsibilities

This is a full-time, on-site Reservation Supervisor position located in Greater Kuala Lumpur. The Reservation Supervisor will oversee daily reservation operations, ensure smooth communication between departments, and provide exceptional customer service to clients. Responsibilities include managing reservation systems, addressing customer queries and complaints, and leading the reservations team to optimize customer satisfaction and revenue. The role involves training team members, monitoring their performance, and implementing process improvements where necessary.

Qualifications

• Proficiency in Reservations systems and processes
• Strong Communication skills to engage with clients and relay information effectively
• Expertise in Customer Service and commitment to enhancing Customer Satisfaction
• Experience in team development and Training employees to ensure high service standards
• Strong organizational and problem-solving skills
• Ability to work in a fast-paced, hospitality-focused environment
• Previous experience in the hotel or hospitality industry is a plus
• Fluency in English; proficiency in additional languages is an advantage