Reservation & Guest Services Specialist

Fraser Place; Iskandar Puteri; On-site; MYR 150,000 - 200,000; Full time

Job summary

A hospitality service provider in Iskandar Puteri is looking for a dedicated Reservations Officer. The role involves managing reservation requests and customer inquiries efficiently, ensuring high standards of service and accurate bookings. Applicants should have a diploma or degree in Hospitality or Business Administration and 1-3 years of experience in the industry. Strong communication and problem-solving skills are essential. This position offers a chance to grow in a vibrant hospitality environment.

Qualifications

• Minimum 1–3 years experience in hospitality industry.
• Experience in client-facing and collaborative roles.

Responsibilities

• Perform reservation requests and bookings accurately using software.
• Confirm reservations, process payments, and issue confirmations.
• Assist customers with modifying or cancelling reservations.
• Promote special offers and upgrades to maximize revenue.
• Maintain organized records of reservations and cancellations.

Skills

Strong communication

Organizational skills

Time-management skills

Team player spirit

Problem solving attitude

Excellent interpersonal skills

Education

Diploma or degree in Hospitality or Business Administration

Job description

A hospitality service provider in Iskandar Puteri is looking for a dedicated Reservations Officer. The role involves managing reservation requests and customer inquiries efficiently, ensuring high standards of service and accurate bookings. Applicants should have a diploma or degree in Hospitality or Business Administration and 1-3 years of experience in the industry. Strong communication and problem-solving skills are essential. This position offers a chance to grow in a vibrant hospitality environment.