Repair Technician Junior Assistant

DM Dasher; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Selangor is looking for a Smart Home Appliances Repair and Admin Coordinator. The role involves managing the warranty process for repaired items, inspecting, testing, and preparing smart home appliances for shipment. Candidates should have good communication and teamwork skills, and fresh graduates are welcome to apply. Benefits include EPF, SOCSO, and EIS contributions, performance bonuses, medical leaves, and various employee benefits.

Benefits

EPF, SOCSO, EIS Contribution

Annual Increment

Performance Bonus

Medical Benefit

Laptop provided

Birthday Gift

Staff Discount

Qualifications

• Able to carry and handle bulky items while cleaning products.
• Basic knowledge of smart home appliances or interest in tech-related work.
• Responsible and reliable in completing assigned duties.

Responsibilities

• Inspect, test, clean, and check repaired smart home appliances.
• Communicate with customers about repair status.
• Prepare and pack items for shipment.

Skills

Good communication skills

Teamwork skills

Excel knowledge

Education

Fresh graduates welcomed

Job description

As a Smart Home Appliances Repair and Admin Coordinator, you will play a critical role in managing the warranty process for repaired items. You will inspect, test, clean, and prepare smart home appliances for shipment, ensuring they are in optimal condition before returning them to customers. Your role will involve coordinating with the technical team, updating customers, and managing various administrative tasks to ensure a smooth workflow.

Job Scope

• Inspect, test, clean, and check the condition of repaired smart home appliances before shipment.
• Communicate with customers to update them on repair status and delivery information.
• Prepare and pack items for shipment once repairs are complete.
• Arrange delivery or coordinate with drivers to dispatch and collect items.
• Coordinate with the technical team to ensure repairs are done properly.
• Handle return and inbound processes for both small and large items coming back to the warehouse.
• Assist with other tasks as assigned, such as informing customers about water kit arrangements.

Job Requirements

• Able to carry and handle bulky items while cleaning the products.
• Fresh graduates are welcomed to apply.
• Basic knowledge of smart home appliances or an interest in tech-related work.
• Basic Excel knowledge will be an advantage.
• Good communication and teamwork skills.
• Ability to work independently and follow instructions.
• Responsible and reliable in completing assigned duties in a timely manner.
• Able to arrange delivery or coordinate with drivers when needed.
• Willingness to perform various ad hoc tasks as required.

Work Schedule

Monday to Saturday, 5.5 days per week.

Benefits

• Must-have: EPF, SOCSO, EIS Contribution
• Annual Increment
• Performance Bonus
• Medical Leave
• Compassionate Leave
• General: Medical Benefit
• Optical Benefit
• Insurance
• Laptop provided
• Anniversary Gift – Thank you to be with us!
• Birthday Gift – Must celebrate!
• Snacks, and Refreshment provided
• La Familia Benefit – you’re encouraged to spend time with family, treat them a meal and claim back from Dasher!
• Staff Discount – The deal can go real crazy~
• Festive Gifts and Celebrations
• Engaging bonding activities - sports, movie night and more – non-mandatory and feel free to suggest for more!

Join us in shaping the future of after-sales support, where innovation, a human touch, and smart work strategies define our approach. Apply now and be a pivotal part of DM Dasher SDN BHD's journey!

In the challenging industry of e-commerce, we’re facing new problems every now and then. Challenges never stop but DASHER is committed to overcome all of them and believes that where there is difficulty there is opportunity. Face challenge, take it on, conquer it and GROW!

DASHER always committed to maintain a positive organisational culture, and further improve it. You will be working with different people with different strengths and expertise, but y’all share a thing in common, which is y’all is ELITE. The team focusing a lot on efficiency which will definitely drives you to discover and unleash your own potential. Take this opportunity to gain experience and knowledges from your teammates!

DASHER has a high expectation on you to learn and grow fast. You’re expected to play a leader role in no more than two years. Learn to inspire and influence others here. DASHER has a very clear structure of career advancement, and at a point of time, it’s your call whether to develop your skillset towards a management path or a professional/technical path.

We would rather describe ourselves to be a football team instead of a “family”. It is never our intention to make everyone stay together forever until their retirement. Instead, we emphasize on the values created and journey we went through together in achieving our mutual goals.

DASHER nurtures you with supports, resources and opportunity. You achieve personal growth via precious experience and knowledge you gained while staying with us, and also in such process you drive the success to DASHER as well, enabling the organisation to grow to next level.

At one point of time where you are ready to take on your new adventure outside of DASHER, we will treat it as a club transfer of football player, there should be no hard feeling and we will sincerely wish you all the best. DASHER might be just one of the stops that you have in your career journey but we will make it your most remarkable and memorable one.

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