Remote Player Support Specialist – Problem Solver

Player Support Sdn. Bhd.; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A video game support company in Selangor is looking for Player Support Agents to help build relationships with players. This entry-level role involves communicating via email and chat, contributing to the knowledge base, and analyzing data to improve player experiences. Successful candidates exhibit strong typing skills, critical thinking, and integrity. Competitive growth opportunities are offered, making this a fulfilling position in the gaming industry.

Qualifications

• Ability to work from home with a good internet connection and a quiet workspace.
• Experience in problem-solving and data analysis.
• Ability to communicate effectively with players and customers.

Responsibilities

• Communicate with players and customers via email, live chat, or messaging.
• Contribute to the knowledge base by creating and reviewing articles.
• Analyze data to solve team projects and systemic problems.

Skills

Conflict resolution

Strong typing skills

Critical thinking

Root cause analysis

Basic software proficiency

Tools

Google Suite

Microsoft Office

Job description

A video game support company in Selangor is looking for Player Support Agents to help build relationships with players. This entry-level role involves communicating via email and chat, contributing to the knowledge base, and analyzing data to improve player experiences. Successful candidates exhibit strong typing skills, critical thinking, and integrity. Competitive growth opportunities are offered, making this a fulfilling position in the gaming industry.