Remote Health Support Specialist

UEM Edgenta Berhad; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Malaysia is seeking a Virtual Agent to assist patients over the phone with their health management. This role includes answering medical queries, providing information on appointments, prescriptions, and treatments, and documenting interactions accurately. Benefits include medical insurance, flexible working hours, and monetary incentives. Applicants should have excellent communication skills and the ability to handle documentation precisely.

Benefits

Medical insurance for employee and child

Flexible working hours

Monetary benefits until retirement

Qualifications

• Excellent verbal communication skills to assist patients effectively.
• Ability to document interactions in a clear and accurate manner.

Responsibilities

• Answering inbound calls and guiding patients through medical queries.
• Providing accurate information regarding appointments, prescriptions, and treatments.
• Documenting all interactions in the system accurately and promptly.
• Escalating complex issues to supervisors or specialized teams.

Job description

A healthcare service provider in Malaysia is seeking a Virtual Agent to assist patients over the phone with their health management. This role includes answering medical queries, providing information on appointments, prescriptions, and treatments, and documenting interactions accurately. Benefits include medical insurance, flexible working hours, and monetary incentives. Applicants should have excellent communication skills and the ability to handle documentation precisely.