Remote Client Support Specialist - EN/Mandarin

Glints; Remote; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking company is seeking a Client Support professional to monitor system performance and handle escalations. This remote role based in Malaysia requires a minimum of 3 years of relevant experience and proficiency in English and Chinese Mandarin. The ideal candidate will excel in communication and problem-solving, managing operations effectively while working on a 24/7 rotational shift.

Qualifications

• Min. 3 years of experience in a relevant role.
• Familiarity with server logs and monitoring tools.
• Knowledge of web servers, network protocols, and DNS.

Responsibilities

• Monitor system performance and provide metrics for system performance.
• Manage the interface with all functions and institution customers.
• Mediating escalating situations to ensure resolution coordination.

Skills

Experience in customer support

Proficient in English

Proficient in Chinese Mandarin

Strong problem-solving skills

Job description

A forward-thinking company is seeking a Client Support professional to monitor system performance and handle escalations. This remote role based in Malaysia requires a minimum of 3 years of relevant experience and proficiency in English and Chinese Mandarin. The ideal candidate will excel in communication and problem-solving, managing operations effectively while working on a 24/7 rotational shift.