Remote Bilingual Customer Support (English/Chinese)

LESTARS MANAGEMENT CONSULTANCY; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A consultancy firm is seeking a dedicated Customer Service Representative fluent in English and Chinese for a remote role. Responsibilities include handling customer inquiries, resolving issues, and maintaining accurate records. The ideal candidate should have proven experience in customer service, strong communication skills, and the ability to work independently in a remote setting. This position offers flexible employment options as full-time or part-time work.

Qualifications

• Fluent in both English and Chinese (written and spoken).
• Proven customer service experience, preferably in a remote setting.
• Strong computer skills and proficiency in customer service software.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Provide accurate and timely information regarding products/services.
• Resolve customer complaints with a focus on satisfaction.
• Assist in processing orders, returns, and exchanges.
• Maintain accurate records of customer interactions.

Skills

Fluent in English

Fluent in Chinese

Excellent communication skills

Problem-solving abilities

Attention to detail

Ability to multitask

Tools

Zendesk

Freshdesk

Microsoft Office Suite

Job description

A consultancy firm is seeking a dedicated Customer Service Representative fluent in English and Chinese for a remote role. Responsibilities include handling customer inquiries, resolving issues, and maintaining accurate records. The ideal candidate should have proven experience in customer service, strong communication skills, and the ability to work independently in a remote setting. This position offers flexible employment options as full-time or part-time work.