Relationship Manager - Business Wealth Sales (Northern)

AFFIN Group; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia seeks a motivated Sales Manager to drive deposit growth and manage customer relationships. The ideal candidate should have a degree in Finance or a similar discipline and be experienced in sales and credit processing. Strong command of both Bahasa Malaysia and English is essential. This role offers an opportunity to significantly impact the Enterprise Banking division by enhancing customer experience and cross-selling wealth solutions.

Qualifications

• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.

Responsibilities

• Achieving assigned deposit growth and fee-based income target.
• Aggressively cross-selling Enterprise Banking wealth solutions.
• Building and maintaining customer relationships to ensure satisfaction.

Skills

Marketing skills

Credit processing

Public speaking

Business acumen

Industry knowledge

Education

Degree in Accounting, Finance, Banking, Business, or Economics

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where open minds meet and are inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

Job Purpose

To meet the assigned KPIs and wealth targets (NII & NFI) through proactive and consistent sales activities including NTB acquisition, ETB farming and cross selling, etc.

Accountabilities

• Responsible for the growth in deposits and fee‑based income (wealth solutions) for the assigned Enterprise Banking Division high‑value non‑borrowing & borrowing business customers.
• Increased the customer stickiness and product holding ratio by aggressively cross selling wealth solutions such as Bancassurance/ Takaful, cash management solutions and etc. and driving for main operating account.
• Consistently analyze/review customers/team members portfolio in order to continuously identify opportunities for banking solution upselling and cross selling initiatives.
• Build and maintain customer relationship to ensure desirable customer experience and satisfaction.

Sales Management

Responsibilities

• Achieving the assigned deposit growth and fee‑based income target.
• Aggressively cross‑selling Enterprise Banking wealth solution, cash management solutions and other banking solutions.
• Reaching out to potential business sectors and generate sustainable and quality inflow of potential leads.
• Work closely with the team leads to engage relevant stakeholders in all marketing, business and promotional activities in ensuring effective and quality sales and service standard.
• Manage sales processes to ensure compliance to Bank prescribed level of service standards. Provide support and assistance to other Departments/Divisions within the Bank with matters relating to the assigned segment.
• Ensure timely submission of sales performance related report.
• Maintains high compliance and sales discipline benchmark in accordance with Bank’s and regulatory guidelines.

Job Requirements

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.