Relationship Executive

Brickfields Asia College; Selangor; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading educational institution in Selangor is seeking a Student Counsellor to provide professional guidance to prospective students and parents regarding available programmes. The role involves handling admissions queries, supporting students through the enrolment process, and maintaining accurate records. Ideal candidates will possess a degree, strong communication skills, and must be comfortable working on weekends for various recruitment events. This role offers a chance to contribute to academic excellence and student success.

Benefits

Opportunities for professional development

Participation in educational events

Qualifications

• Preferred degree holder with proficiency in English and Bahasa Malaysia.
• At least 1 year of working experience, or fresh graduates with strong communication.
• Willingness to work on weekends for events.

Responsibilities

• Provide professional counselling to prospective students and parents.
• Handle enquiries from various communication channels.
• Ensure accurate processing of admissions documentation.
• Monitor conversion rates and provide updates to the team.
• Maintain records in the CRM/enquiry management system.

Skills

Good command of English

Proficiency in Bahasa Malaysia

Strong communication skills

Ability to work independently

Teamwork

Basic proficiency in Microsoft Office

Education

Degree holder

Job description

1. Student Counselling & Programme Advisory

• Provide professional counselling to prospective students and parents on available diploma, degree, and certificate programmes.
• Explain entry requirements, programme structures, fees, scholarships, and career pathways.
• Guide students in selecting suitable programmes based on their academic results and interests.

2. Recruitment & Enrolment Activities

• Handle enquiries from walk-ins, calls, emails, WhatsApp, and social media.
• Assist students with application, documentation, and admissions procedures.
• Follow up promptly on leads to ensure smooth conversion into enrolments.
• Work closely with the Admissions and Registrar’s Office to ensure accurate processing.
• Work towards monthly and annual recruitment targets set by the college.
• Monitor conversion rates and provide updates to the team and management.
• Maintain a strong pipeline of prospective students.
• Participate in education fairs, roadshows, school visits, open days, and online webinars.
• Build relationships with secondary schools, counsellors, agencies, and community partners.
• Support marketing campaigns and contribute ideas to boost student recruitment.

5. Customer Service & Relationship Management

• Provide excellent service throughout the enquiry‑to‑enrolment cycle.
• Manage parent expectations and address enquiries professionally.
• Ensure students experience a smooth transition during registration and orientation.

6. Reporting & Administration

• Maintain accurate records in the CRM/enquiry management system.
• Prepare weekly and monthly reports on leads, conversions, and recruitment activities.
• Keep updated on programme changes, new offerings, and industry trends.

Job Requirements

• Preferably Degree holder.
• Good command of English; proficiency in Bahasa Malaysia.
• At least 1 year of working experience.
• Fresh graduates with strong communication skills and confidence are encouraged to apply.
• Ability to work independently and as part of a team.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Willingness to work on weekends for events, roadshows, or recruitment fairs.
• Ability to deliver product/service presentations to individuals or groups.

About Brickfields Asia College Sdn Bhd

Brickfields Asia College (BAC) was established in 1991 and offers students the “Fastest and Smartest Way” to over 200 world‑class law and business degrees. BAC provides an unrivalled educational experience with graduate recognition and mobility, as its innovative programmes allow students to graduate from more than 25 UK universities.

In line with its mission of providing quality education that meets international standards, BAC has consistently been lauded for its excellence in the field. The college has received numerous industry awards including Global Business Outlook’s Best Brand in Education in Malaysia 2015 and the Best Brand in Legal Education for five consecutive years.

Known as the Nation’s No. 1 Law School, BAC has produced over 1,000 world and national top students, book prize winners, 1st class and 2nd upper graduates at pre‑university, university and postgraduate levels over the past five years.

BAC’s programmes provide students with international learning experiences that stimulate and develop communication, collaboration, creativity and problem‑solving skills.